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研究生: 劉沂恩
Liu, Yi-En
論文名稱: 你選好了嗎?矛盾心理對選擇困難的影響-以考慮集大小與時間距離為干擾變數
Have you made the decision? The Role of Consumers’ Ambivalence in Decision Difficulty: Consideration Set Size and Temporal Distance as Moderators
指導教授: 高登第
Kao, Teng-Ti
口試委員: 游蓓怡
Yu, Pei-I
郭素蕙
Kuo, Su-Hui
高登第
Kao, Teng-Ti
學位類別: 碩士
Master
系所名稱: 竹師教育學院 - 教育心理與諮商學系
Educational Psychology and Counseling
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 122
中文關鍵詞: 矛盾心理考慮集大小時間距離選擇困難
外文關鍵詞: Ambivalence, Consideration Set Size, Temporal Distance, Decision Difficulty
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  • 本研究嘗試探討消費者的矛盾心理對於選擇困難的影響,加入了考慮集大小和時間距離一起探討消費者在做決策時的行為。本研究結果顯示:(1)當產品的考慮集大小較大時,不論消費者具有高矛盾心理或是低矛盾心理,他們對於選擇困難無顯著差異,但是當考慮集大小較小時,與低矛盾心理的消費者相比,高矛盾心理的消費者會有較大的選擇困難;此外,(2)當時間距離較近時,與低矛盾心理的消費者相比,高矛盾心理的消費者會有較大的選擇困難;相反地,當時間距離較遠時,與高矛盾心理的消費者相比,低矛盾心理的消費者會有較大的選擇困難;(3)另外,當面對考慮集大小較大的情況之下,無論時間距離是較近還是較遠,高矛盾心理的消費者和低矛盾心理的消費者對於選擇困難無顯著的差異;相對地,當面對考慮集大小較小的情況,在時間距離較近的情況之下,與低矛盾心理的消費者相比,高矛盾心理的消費者會有較大的選擇困難,但是在時間距離較遠的情況下,與高矛盾心理的消費者相比,低矛盾心理的消費者會有較大的選擇困難。


    This research attempts to examine the effects of the consideration set size and temporal distance on consumer ambivalence and choice behavior. The findings of this research demonstrate that (1) When the consideration set size of products is large, the consumers have no differential decision difficulty, regardless of consumers’ ambivalence. On the contrary, as compared to consumers with low ambivalence, those with high ambivalence tend to engender stronger decision difficulty when dealing with products characterized by a small consideration set size. In addition, (2) When the temporal distance is near, as compared to consumers with low ambivalence, consumers with high ambivalence engender stronger decision difficulty; on the contrary, as compared to consumers with high ambivalence, those with low ambivalence engender stronger decision difficulty for products characterized by far temporal distance. (3) In addition, for large consideration set size of products, consumers engender no differential decision difficulty, regardless of temporal distance and consumers' ambivalence. In contrast, for small consideration set size of products, when the temporal distance is near, consumers with high ambivalence engender stronger decision difficulty than consumers with low ambivalence; however, for small consideration set size of products, when the temporal distance is far, consumers with low ambivalence engender stronger decision difficulty than consumers with high ambivalence.

    CHAPTER 1 1 Introduction - 1 CHAPTER 2 2 Theoretical Background - 4 2.1 Decision Difficulty - 4 2.2 Ambivalence - 5 2.3 Consideration Set Size - 7 2.3.1 Interaction Effects of Ambivalence and Consideration Set Size on Decision Difficulty - 9 2.4 Temporal Distance - 12 2.4.1 Interaction Effects of Temporal Distance and Consideration Set Size on Decision Difficulty - 13 2.4.2 Interaction Effects of Ambivalence, Consideration Set Size and Temporal Distance on Decision Difficulty - 16 CHAPTER 3 3 Methodology - 20 3.1 Research Framework - 20 3.2 Sample and Data Collection - 20 3.3 Questionnaire Design and Measure - 22 3.3.1 Study1 - 22 3.3.2 Study2 - 24 CHAPTER 4 4 Results - 26 4.1 Study1 Results - 26 4.2 Study2 Results - 34 CHAPTER 5 5 Conclusions - 44 5.1 General Discussion - 44 5.1.1 Interaction Effects of Ambivalence and Consideration Set Size on Decision Difficulty - 44 5.1.2 Interaction Effects of Ambivalence and Temporal Distance on Decision Difficulty - 45 5.1.3 Interaction Effects of Ambivalence, Consideration Set Size and Temporal Distance on Decision Difficulty - 46 5.2 Theoretical Contribution - 47 5.3 Practical Implications - 49 5.4 Limitations and Future Research - 51 References - 52 Appendix 1. Trait Ambivalence Scale - 64 2. Questionnaire 1 - 65 3. Questionnaire 2 - 69 4. Questionnaire 3 - 74 5. Questionnaire 4 - 79 6. Questionnaire 5 - 83 7. Questionnaire 6 - 88 8. Questionnaire 7 - 93 9. Questionnaire 8 - 98 10. Questionnaire 9 - 103 11. Questionnaire 10 - 108 12. Questionnaire 11 - 113 13. Questionnaire 12 - 118

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