在知識經濟社會裡，知識的創造、取得、溝通及應用等活動，必須有效的管理，才能協助企業在面對變化時有足夠能力創新及適應，藉此提高企業本身的價值。此外，成功的企業必須持續創造新知識、快速散佈、並將知識具體化成產品，才能維持企業的競爭力。本研究針對知識管理的概念與模式，歸納出知識管理的推行方式，並提出與研發活動搭配的作法與系統可行模式；同時使用模式產生工具協助建構產品研發的知識管理模式，經由系統雛型的建置與案例的測試，對其現狀與問題作出分析，並嘗試提出未來知識管理的建議方案。
本研究之案例首先瞭解掃描器研發體系作法，分析與整理研發知識實體、研發知識流動、研發流程與知識管理流程之互動；參考知識管理循環與知識地圖建構概念模式，定義案例問題、模式規格與功能；運用流程開發應用工具建構出本研究的研發知識管理模式雛型，對此雛型系統作初步評估與檢驗；最後以案例討論的方式提出研發知識管理模式的特色介紹、功能評估、效益評估、模式限制與模式延展性。

本研究提出的方法、模式與工具，期望能夠協助企業分析研發體系，定義符合企業需求的模式規格，建構研發知識管理模式系統。預期成效包括協助企業整理與儲存研發流程的知識，節省研發人員取得知識的時間，快速找到有經驗的人員，作為企業推行研發知識管理的參考模式。

In knowledge-based society, the processes by which knowledge is created, acquired, communicated, and applied must be effectively managed to support the company to innovate and to adapt to the changes in order to increase the value of the company. This paper is based on the concept and model of knowledge management (KM) to build KM process model and system for the R&D activities. The study uses a systematic approach to build the model using a model-generator software tool to implement a prototype system, analyze the problems and provide the solutions.
This study then uses a case to demonstrate the model application. First, we analyze the R&D process of scanner product development. Second, we develop R&D ontology, define the knowledge flow and the interaction between R&D and KM process. Third, we build the conceptual model, define the issues, specified functional requirements of the model. Forth, we use the tool to build the system and make primary examinations and evaluations. Finally, we present the unique features, functions, potential benefits, limitations and possible extensions of the model.

We hope that the method and the model proposed by this paper can help the potential users to analyze the R&D system, define the KM model functions and build the R&D KM prototype system. The expected benefits include the efficient collation and storage of the knowledge, time saved to acquire knowledge and the ease to find experienced people.

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