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研究生: 許碧蘭
Hsu, Bi-Lan
論文名稱: The Impact of eWOM Sources on Purchase Intention: The Moderating Effect of Price
指導教授: 王俊程
Wang, Jyun-Cheng
口試委員: 嚴秀茹
李有仁
學位類別: 碩士
Master
系所名稱: 科技管理學院 - 服務科學研究所
Institute of Service Science
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 57
中文關鍵詞: 社群網路網路口碑
外文關鍵詞: social network, eWOM
相關次數: 點閱:76下載:0
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  • Social network sites have become one of the most important platform that provide social connect service, and might be a potential tool to do eWOM marketing as well as influence consumer behaviors. Apart from prior researches which identified subjects’ off-line tie strength through survey; this research retrieved the actual data of subjects’ interaction frequency on Facebook to explore their online tie strength. Through a 2 × 2 experiment design, the effects of online tie strength and product price, trust, and risk on purchase intention were examined. In general, the results denoted that customers have higher trust and perceive lower risk to the recommendations from online strong ties, thus in turn, have higher purchase intention to the recommended products. However, when the effect of price was considered, it was found that the recommendation from online strong ties leads to higher purchase intention only when the recommended products on Facebook were of low price. Based on these results, theoretical and managerial implications are discussed, and limitation and suggestion are also provided.


    Abstract i Acknowledgement ii Table of Contents iii List of Figures v List of Tables vi Chapter 1 Introduction 1 1.1 Research Background and Motivation 1 1.2 Research Objectives and Questions 3 1.3 Structure of This Research 3 Chapter 2 Literature Review 4 2.1 Consumer Decision-Making and Information Sources 4 2.2 The Relationship between Social Network and Decision-Making 5 2.3 Research Model and Hypothesis 8 Chapter 3 Research Methodology 13 3.1 Subjects 15 3.2 The Experimental and Application Design 15 3.3 Experimental Procedures 18 3.4 Questionnaire Design 27 3.5 Research Method 28 Chapter 4 Research Results 29 4.1 Pilot Test 29 4.2 Data Collection and Response Rate 29 4.3. Manipulation Checks 33 4.4. Validity and Reliability Tests 33 4.5 Mediator Checks 34 4.6 MANCOVA Hypothesis Testing 35 4.7 Hypothesis and Model Test 38 Chapter 5 Discussion and Conclusion 44 5.1 Summary of Findings 44 5.2 Contribution 46 5.3 Managerial Implication 47 5.4 Limitation and Suggestion 48

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