本論文從一個工業機器人系統服務商，在工業4.0的時代，以產品服務系統PSS(Product Service System)的理論觀點，探討工業機器人系統服務商的商業模式。服務思維是「工業4.0」有別於「工業3.0」的關鍵，並且是「以使用者為核心的服務」。
基於工業4.0的核心技術虛實融合系統CPS(Cyber-Phiscal System)，智慧工廠是工業4.0的關鍵特徵，而工業機器人的彈性是智慧工廠中的要角，由工業機器人系統服務商提供的生產自動化線，其如何刎合在工業4.0時代客戶的需要，商業模式至為重要。
在產品服務系統中結合不同的要素，使得商業模式變得更為動態及開放，而租賃的交易，讓使用者可以在沒有所有權的情形下使用產品提高客戶價值，服務系統商提供的全程生命週期管理，也使得產品高度被利用及避免浪費，從而對環境形成保護。

In this thesis, we discuss the business model of industrial robot system service provider from the point of view of PSS (Product Service System) in industrial 4.0 eras. The key differentiation between "Industrial 4.0" and "Industrial 3.0" is in service thinking, especially, it is a "user-centric service."
Based on the core technology of industry 4.0 CPS (Cyber-Physical System), the Smart factory is a key feature of Industrial 4.0. While the flexible industrial robots is the cornerstone of the Smart factory, the production line of smart factory provided by the industrial robot system service provider. How it suits the needs of customers in the era of industrial 4.0, the business model is essential.
In the product service system with different services, the business model has become more dynamic and open. Under leasing transactions, products can be used by the user in the case of without ownership of products, and service providers to provide full life cycle management. Also makes the product a high degree of utilization and avoid waste, thus forming a protection of the environment.

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