研究生: |
鄧筑齡 Chu-Ling, Teng |
---|---|
論文名稱: |
團隊多元化與團隊績效關係之研究 -以團隊-成員交換關係為調節變項 The Relationship between Team Diversity and Team Performance: The Moderating Effect of Team-Member Exchange |
指導教授: |
吳淑鈴
Shu-Ling, Wu |
口試委員: | |
學位類別: |
碩士 Master |
系所名稱: |
南大校區系所調整院務中心 - 人力資源與數位學習科技研究所 Graduate Institute of Human Resource and eLearning Technology |
論文出版年: | 2016 |
畢業學年度: | 105 |
語文別: | 中文 |
論文頁數: | 128 |
中文關鍵詞: | 團隊多元化 、團隊-成員交換關係 、團隊績效 |
外文關鍵詞: | Team Diversity,, Team-Member Exchange, Team Performance |
相關次數: | 點閱:4 下載:0 |
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近年來許多的金融產業組織著重以團隊合作來完成工作,故企業對團隊組成與團隊績效之間關係的良好與否日益重視。本研究為瞭解現今金融業團隊組成的多元化程度與團隊績效之關聯,以及團隊-成員交換關係對兩者之間關係的調節效果,透過問卷調查法,以2015年金融產業排名前100大企業團隊之員工為研究對象,以立意抽樣的方式發出問卷至71個團隊,每家企業以5個團隊為限,共計369份問卷;實際所得有效團隊樣本為63組,有效問卷數329份,有效團隊回收率為88.73%。
研究結果顯示團隊多元化中的價值觀多元化對團隊績效具有顯著負向影響,社會類別多元化下的年齡多元化對團隊績效具有顯著負向影響。此外,團隊-成員交換關係對社會類別多元化與團隊績效之間的關係具有顯著正向調節效果。最後,本研究依據研究結果進行探討,提出相關管理意涵與未來研究建議。
In recent years, there are many organizations in the financial industry complete the work through teamwork, so the relationship between team composition and team performance is good or not becoming more and more important for enterprises. This study adopted the survey method to explore the relationship between team diversity and team performance in the financial industry and the moderating effect of team-member exchange on the above-mentioned relationship was also investigated. To meet the purpose of this study, only employees who are required to work in a team that belong to top 100 enterprises in the financial industry in 2015 were recruited as the sample of this study. Through purposive sampling, 369 copies of questionnaires were delivered to 71 teams and 329 valid questionnaires from 63 teams were returned. The valid return rate of team is 88.73%.
The result of this research indicated a significantly negative influence of value diversity on team performance, and age diversity which was included in social-category diversity were significantly negatively correlated with team performance. In addition, the positive moderating effect of team-member exchange on the relationship between social-category diversity and team performance was also found. Finally, the implications for managers and suggestions for future research are indicated based on the results of this study.
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