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研究生: 黃志豪
Huang Chih-Hao
論文名稱: 支援企業知識審核作業之電子化文件審核資訊推論模式
An Authentication Information Reasoning Model for Enterprise Knowledge Authentication
指導教授: 侯建良
Hou Jiang-Liang
口試委員:
學位類別: 碩士
Master
系所名稱: 工學院 - 工業工程與工程管理學系
Department of Industrial Engineering and Engineering Management
論文出版年: 2005
畢業學年度: 93
語文別: 中文
論文頁數: 161
中文關鍵詞: 文件審核流程管理同步工程知識管理時間管理
外文關鍵詞: Document Authentication, Process Management, Concurrent Engineering (CE), Knowledge Management, Time Management
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  • 隨著企業電子化時代來臨,企業內部之文件處理已由傳統紙張形式改由電子文件取代之,然多數企業對於電子文件之管理僅止於單純之文件歸檔與儲存動作,鮮少應用電腦之精確性與效率性等特質,輔助企業人員從事文件審核流程決策、文件審核流程控管等相關作業。過去文件審核流程之相關研究多強調於單一方向之審核流程推論與管理,然此方式已無法滿足現今活動變遷快速之企業環境。因此,本研究乃根據文件之歷史審核流程紀錄,提出一套自動推論文件同步審核流程之模式,將同步工程之概念導入於審核流程推論模式中,使文件審核流程推論可支援同順序多群組之同步審核功能。於取得審核文件之同步審核流程推論結果後,即根據此推論結果搭配文件內容差異分析,推論審核文件之預期審核時間,並將所預估之審核時間提供給予文件申請者,以作為安排後續作業活動之參考依據。另一方面,當審核文件被拒絕時,文件申請者則可利用本研究所提出之文件段落修正建議推論法則,推論審核文件之應修正段落,文件申請者可根據文件段落修正建議內容,局部修改審核文件以縮短審核文件修改之時間,進而提升重新申請文件審核作業之時效。
    本研究最終乃建立一套文件審核資訊管理系統,並以一案例驗證此模式與技術之正確性與可行性。整體觀之,藉由本研究所發展之推論模式與技術,除可利用電腦強大之運算能力輔助企業人員從事文件審核相關作業外,亦可達到有效管理與運用文件審核資訊之目的。


    Under the trend toward e-business, the enterprise documents are transformed from the paper-based format into the electronic one. In most cases, the electronic documents are simply stored in the document repository. Owing to the high computing accuracy and efficiency, personal computers can be used to assist domain experts in document authentication tasks (e.g., the decision making and processes control). Previous research focuses more on document authentication processes without branches. The characteristic of concurrent engineering (CE) is almost ignored in the document authentication issues. In the enterprise knowledge sharing environment, knowledge validation or authentication is carried out through a collaboration network. Concerning the enterprise operation requirements, this research develops a heuristic model for concurrent authentication process determination based on existing authentication history. According to the reasoned authentication process, the time required for document authentication can also be estimated for better time management and process control. On the other hand, by using the model, suggestions for document revision can also be provided to the applicants for efficient modification.
    In addition to the reasoning model, this research develops a web-based document authentication information management system and performance of the prototype system is also evaluated via a demonstration case. In summary, by application of proposed approach, document authentication related information including the authentication process, authentication time and revision suggestions can be determined efficiently and automatically.

    中文摘要............................................I 英文摘要............................................II 致謝辭................ .............................III 目錄................................................IV 圖目錄..............................................VI 表目錄..............................................XII 第一章、研究背景....................................1 1.1研究動機與目的................................1 1.2研究步驟......................................2 1.3研究定位......................................4 第二章、文獻回顧....................................7 2.1流程定義相關課題之文獻回顧....................7 2.2.1流程定義語言.............................7 2.1.2流程分類.................................9 2.2流程制訂相關課題文獻回顧......................14 2.2.1流程推論.................................14 2.2.2動態工作流程管理.........................15 2.3 流程控制相關課題文獻回顧.....................16 2.3.1流程時間控管.............................16 2.3.2版本管理.................................18 2.3.3流程資訊回饋與運用.......................19 第三章、文件審核資訊推論模式........................21 3.1同步審核流程推論模式..........................22 3.1.1以遞迴推論為基之推論法則.................23 3.1.2以審核點間對應位置關係為基之推論法則.....32 3.2文件審核時間推論模式..........................38 3.3文件段落修正建議模式..........................41 第四章、系統架構與規劃..............................48 4.1文件審核資訊管理系統核心架構..................48 4.2系統功能架構..................................49 4.3資料模式定義..................................52 4.4系統流程......................................54 4.4.1系統功能操作流程.........................55 4.4.2系統資料流程.............................64 4.5系統開發工具..................................64 第五章、系統實作與案例驗證..........................68 5.1 同步審核流程驗證分析.........................68 5.2 審核時間與段落修正建議之推論結果分析.........80 5.3 不同文件審核控管方式之分析...................93 第六章、結論與未來展望..............................96 參考文獻............................................98 附錄一、系統功能操作說明............................104

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