研究生: |
王思涵 Chidapha Thamma |
---|---|
論文名稱: |
品質, 產品設計以及名人代言可信度對於消費者購買傾向的影響: 以泰國本田汽車為例 The Effectiveness of Perceived Quality, Product Design, and Celebrity Trustworthiness on Consumer Purchase Intention: Taking Honda in Thailand as an Example |
指導教授: |
丘宏昌
Chiu, Hung-Chang |
口試委員: |
謝依靜
Hsieh, Yi-Ching 唐運佳 Chia, Tang-Yun |
學位類別: |
碩士 Master |
系所名稱: |
科技管理學院 - 國際專業管理碩士班 International Master of Business Administration(IMBA) |
論文出版年: | 2023 |
畢業學年度: | 111 |
語文別: | 英文 |
論文頁數: | 33 |
中文關鍵詞: | 品質認知 、產品品質 、名人可信度 、品牌忠誠度 、品牌滿意度 、購買意向 |
外文關鍵詞: | Perceived Quality, Product Quality, Celebrity Trustworthiness, Brand Loyalty, Brand Satisfaction, Purchase Intention |
相關次數: | 點閱:72 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
N/A
This study aims to investigate the impact of perceived quality, product design, and celebrity trustworthiness on purchase intention of Honda cars to increase the company's market share in Thailand. The research was conducted using a convenience sampling method, and data was collected from 266 Thai citizens using a 30-question Google Form questionnaire with a 7-point Likert scale(1 = Totally disagree, to 7 = Totally agree). Three conceptual models were developed: the main-effect only model, the moderation model with brand loyalty as a moderator, and the mediation model with brand satisfaction as a mediator. Before analyzing the data, four low-quality questions were eliminated using the Exploratory Factor Analysis (EFA), Barlett’s test, and Eigenvalue. Reliability was assessed using Cronbach's alpha, while validity was evaluated using the Average Variance Extracted (AVE) and Confirmatory Factor Analysis (CFA). Linear regression was used to assess the main-effect only model, while the moderation and mediation models were analyzed by creating mean-centric variables and testing for interaction effects. The results indicated that perceived quality and celebrity trustworthiness had a positive impact on purchase intention. Moreover, brand satisfaction mediated this relationship, reinforcing the importance of customer satisfaction in influencing purchase behavior. Managerial implications are also provided in this study.
1. Renton. (2009). Impact of athletic endorsements on consumers purchase intentions. Thesis (Ph.D.)--The Florida State University, 2009.
2. Lee, Park, S., & Lee, D. (2022). The Effect of E-commerce Service Quality Factors on Customer Satisfaction, Purchase Intention, and Actual Purchase in Uzbekistan. Global Business and Finance Review, 27(3), 56–74. https://doi.org/10.17549/gbfr.2022.27.3.56
3. Hsu, Chang, K.-C., & Chen, M.-C. (2012). The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators. Information Systems and e-Business Management, 10(4), 549–570. https://doi.org/10.1007/s10257-011-0181-5
4. Back, K. (2001). The effects of image congruence on customer satisfaction and brand loyalty in the lodging industry (Order No. 3036001). Available from ProQuest Dissertations & Theses A&I. (304718655). Retrieved from https://idm.nthu.ust.edu.tw/sso/886UST_NTHU/saml2/login/?next=/saml2/idp/login/process/?url=https://www.proquest.com/dissertations-theses/effects-image-congruence-on-customer-satisfaction/docview/304718655/se-2
5. Bryant. (2021). Brand Loyalty, Brand Trust, and Brand Image Influence on the Purchase of Counterfeit Goods. Thesis (D.B.A.)--Capella University, 2021.
6. Toufani, Stanton, J. P., & Chikweche, T. (2017). The importance of aesthetics on customers’ intentions to purchase smartphones. Marketing Intelligence & Planning, 35(3), 316–338. https://doi.org/10.1108/MIP-12-2015-0230
7. Collier. (2022). Fashion Private Label Brands : The Perception of Consumers Shaping Attitude and Intention. Thesis (M.S.)--University of Georgia, 2022.
8. Zhao, X., Lynch Jr, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of consumer research, 37(2), 197-206.
9. Naeem, M. ., & Abdul Sami. (2020). Product Brand Loyalty and Purchase Decision : A Comparative Study of Automobile Industry of Pakistan. International Journal of Entrepreneurial Research, 3(3), 76–87. https://doi.org/10.31580/ijer.v3i3.1504
10. Zeithaml VA. Consumer Perceptions of Price, Quality, and Value: a Means-End Model and Synthesis of Evidence. Journal of Marketing. 1988;52(3):2-22. Cited by: Nguyễn Ngọc Đan Thanh. Relationship between Brand Awareness, Perceived Quality, Trust, Value, Loyalty and Brand Equity: A Case Study. AU-GSB E-Journal; 2012;5(2).
11. Aydin, G., & Ülengin, B. (2015). Effect of Consumer Brand Equity on Purchase Intention: Considering Socioeconomic Status and Gender as Moderating Effects. Journal of Euromarketing, 24(2–3), 107–119. https://doi.org/10.9768/0024.02.107
12. Sunaryo. (2019). EFFECTS OF FOOD QUALITY, SERVICE QUALITY, PRICE, ENVIRONMENT, AND LOCATION TOWARDS CUSTOMER LOYALTY OF INDONESIA’S LOCAL FAST FOOD INDUSTRY. J@ti Undip, 14(3), 119–128. https://doi.org/10.14710/jati.14.3.119-128
13. 紀信光(Hsin-Kuang Chi), & 彭志海(Zhi-Hai Peng). (2020). The Study of Brand Image, Brand Loyalty and Purchase Intention with Customer Online Review as Moderating Effect: Research on the Baking Industry in Malaysia. 管理科學研究, 14(1). https://doi.org/10.6873/MSR.202006_14(1).0003
14. Yoo B, Donthu N, Lee S. An Examination of Selected Marketing Mix Elements and Brand Equity. Journal of the Academy of Marketing Science. 2000;28(2):195-211.
15. Jauharin Abdillah, & Puspita, R. E. (2022). DETERMINING THE FACTORS TO INCREASE BUYING DECISIONS AMONG FASHION DISTRO CONSUMERS. Jurnal Ekonomi, Bisnis Dan Entrepreneurship, 16(1), 40–49. https://doi.org/10.55208/jebe.v16i1.230
16. Chen, & Lin, M.-H. (2018). A Study on the Correlations among Product Design, Statistics Education, and Purchase Intention – A Case of Toy Industry. Eurasia Journal of Mathematics, Science and Technology Education, 14(4), 1189–. https://doi.org/10.29333/ejmste/81119
17. Natithamapimuke, & Nuangjamnong, C. (2022). EFFECTING OF CELEBRITY ENDORSEMENT ON CUSTOMERS’ ATTITUDE TOWARDS ADVERTISEMENT AND PURCHASE INTENTION: A CASE STUDY OF A SKINCARE SOAP IN THAILAND. AU E-Journal of Interdisciplinary Research, 7(2), 1–.