Process Analysis of Electronic Documents Related to Injury Investigations at A Footwear Factory

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研究生：	羅德莉格 Andrea L. Rodriguez Foronda
論文名稱：	Process Analysis of Electronic Documents Related to Injury Investigations at A Footwear Factory 鞋廠工作傷害調查之電子化文件及其處理流程分析
指導教授：	張瑞芬 Amy J. C. Trappey
口試委員:
學位類別：	碩士 Master
系所名稱：	工學院 - 工業工程與工程管理學系 Department of Industrial Engineering and Engineering Management
論文出版年：	2009
畢業學年度：	97
語文別：	英文
論文頁數：	120
中文關鍵詞：	job injury investigation 、Business Modeling Process (BMP) 、Electronic Document Management (EDM) 、INCOME software
相關次數：	點閱：2 下載：0
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Business process modeling is a set of technologies and standards for the design, execution, administration, and monitoring of business processes. It is an enterprise integration technology that helps managing and driving largely human-based, paper-driven processes within a corporate department. This technology has been complemented with the Electronic Document Management (EDM) system. EDM manages all the information on electronic documents mimicking the traditional movement of interoffice paper mail from desk to desk. Inter and intra integration of a company has been improved through this new way of information exchange. Although there are many researchers who have tried to analyze the best way to integrate a company with its suppliers and customers it is hard to find any special concern in sharing, flowing and retrieving information in the safety field. The present study’s main goal is to provide a methodology to improve job injury investigations in any company by implementing EDM. Even though the methodology has not have been implemented in a factory yet, the studied has run a simulation of it using real data. INCOME software was used to simulate an EDM implementation in the job injury investigation. Although the proposed model simulation was run in a footwear factory, it can be useful for different companies that want to improve their safety system. EDM can transform the efficiency of the job injury investigation process in any company, bringing significant time saving through document workflow, space saving with faster retrieval and improved security benefits across the entire network. Consequently EDM can diminish time and cost in a job injury investigation process, avoiding substantial losses for the company.

TABLE OF CONTENTS

ACKNOWLEDGEMENT    I
ABSTRACT    III
TABLE OF CONTENTS    III
LIST OF TABLES    VII
LIST OF FIGURES    IX

CHAPTER 1:    INTRODUCTION    1
1.1    Background    1
1.2    Problem definition    4
1.3    Objectives    4
1.3.1    General objective    4
1.3.2    Specific objectives    5
1.4    Scope of the study    6
1.5    Justification    6

CHAPTER 2:    LITERATURE REVIEW    8
2.1    Brief recompilation of footwear manufacturing    8
2.2    Current footwear manufacturing    9
2.3    Footwear manufacturing  in Taiwan    12
2.4    Job Injury investigation    14
2.5    Knowledge management (KM)    19
2.6    Information and communications technology    21
2.7    Electronic document management (EDM)    23

CHAPTER 3:    METHODOLOGY    26
3.1    Business process modeling (BPM) improves a process    26
3.2    The tool: INCOME software    27
3.2.1    Behavior model    28
3.2.2    Organization model    29
3.2.3    Object model    30
3.2.4    Link between behavior model - organizational model    30
3.2.5    Link between behavior model -  object model    31
3.2.6    Event based simulation    31
3.3    INCOME software in the study    34

CHAPTER 4:    BUSINESS PROCESS MODELING USING INCOME 4    35
4.1    Company’s background    35
4.1.1    Production process    36
4.1.2    Types of job injuries    41
4.1.3    Investigation process    46
4.1.4    Major problems categorization    46
4.1.5    Evaluation committee    47
4.1.6    Job injury statistics    48
4.1.7    Job injury penalties    49
4.2    As-Is model using INCOME    51
4.2.1    As-Is behavior model    51
4.2.2    As-Is organizational model    54
4.2.3    As-Is object model    57
4.2.4 Link between As-Is behavior model - organizational model    59
4.2.5 Link between As-Is behavior model – object model    63
4.3    To-Be model using INCOME    65
4.3.1    Job injuries categorization    65
4.3.2    To-Be behavior model    66
4.3.3    To-Be organizational model    68
4.3.4    To Be object model    70
4.3.5    Link between To-Be behavior model - organizational model    77
4.3.6    Link Between To-Be behavior model – object model    81

CHAPTER 5:    RESULTS AND DISCUSSION OF CASE STUDY    84
5.1    Running simulation results    84
5.2    Comparison between As-Is and To-Be results    88
5.2.1    Injury job investigation time period    88
5.2.2    Injury job investigation cost    92
5.2.3    Improve the job injury investigation share information    96
5.2.4    Prevent the recurrence on an job injury accident    97


CHAPTER 6:   CONCLUSIONS    100

REFERENCES    106

Appendix A    113
Appendix B    116
Appendix C    119


LIST OF TABLES

Table 1.    Employment in the United States    10
Table 2.    Employment in footwear industry in leading production countries    12
Table 3.    Major world exporters of footwear, (values shown are in current dollars and represent footwear exports to all countries a) (Scott, 2006).    14
Table 4.    Categorization of the major problems in the company    47
Table 5.    Percentage of the Job Injury among the Major Problems    49
Table 6.    Penalties applied to the responsible of the job injury occurrence    49
Table 7.    Activities’ time in the As-Is job injury investigation process    85
Table 8.    Activities’ time in the To-Be job injury investigation process    85
Table 9.    Employees’ average salary who participate in the injury job investigation    87
Table 10.       Job injury investigation annual cost and time.    87


LIST of FIGURES

Figure 1.       Cost in billions of unintentional job injuries (Galizzi & Zagorsky, 2008)    16
Figure 2.      Average cost of a job injury ($ cost 1992 - 2004). (Galizzi & Zagorsky, 2008)    16
Figure 3.    Modeling, documentation and analysis of business process    28
Figure 4.      Store object depicted as circle    28
Figure 5.      Activity depicted as rectangle    28
Figure 6.    Fundamentals of Connections in Petri-Nets    29
Figure 7.    Link between the behavior model and the organizational model    31
Figure 8.    Link between the behavior model and the object model    31
Figure 9.    Event based simulation procedure    33
Figure 10.      The company production process    41
Figure 11.      The company investigation process    46
Figure 12.    Major problems investigation’s As-Is behavior model    53
Figure 13.    Job injury investigation’s As- Is behavior model drill down    54
Figure 14.    Company S whole company As-Is organizational model    54
Figure 15.    Company S drill down As-Is organizational model    55
Figure 16.    Human Resources unit drill down As-Is organizational model    55
Figure 17.    Management unit drill down As-Is organizational model    56
Figure 18.    SEA drill down As-Is organizational model    57
Figure 19.    Work benefit unit drill down As-Is organizational model    57

Figure 20.    JDIC document represented in an INCOME object model (As-Is)    59
Figure. 21.    Major problems investigation’s link As-Is behavior model – organizational model………    62
Figure 22.    Job injury investigation’s drill down link As-Is behavior model –  organizational model………    63
Figure 23.    Major Problems Investigation’s link As-Is behavior model – object model    64
Figure. 24.    Job injury investigation’s drill down link As-Is behavior model – object model    65
Figure. 25.    Major problems investigation To-Be behavior model    68
Figure. 26.    Job Injury Investigation’s To-Be behavior model drilled down    68
Figure 27.    Human Resources unit drill down To-Be organizational model    69
Figure 28.    Work benefit unit drill down To-Be organizational model    70
Figure 29.    JDIC (JI) electronic document 1st section object model  with attributes (To-Be)    72
Figure 30.    JDIC (JI) electronic document 2nd & 3rd section object model  with attributes (To-Be)…………    73
Figure 31.    JDIC (JI) electronic document 4th section object model  with attributes (To-Be)    74
Figure 32.    JDIC (JI) electronic document 5th section object model  with attributes (To-Be)    76
Figure 33.    JDIC (JI) electronic document represented in an INCOME object model (To-Be)    77
Figure 34.    Job injury investigation’s drill down link To-Be behavior model –  organizational model………    .80
Figure 35.    Major problems investigation’s link To-Be behavior model – organizational model………    81
Figure 36.    Major Problems Investigation’s link To-Be behavior model – object model    82

Figure. 37.    Job injury investigation’s drill down link To-Be behavior model – object model    83
Figure. 38.    Comparison between As-Is and To-Be model activities’ time    92
Figure. 39.    Comparison between As-Is and To-Be model activities’ cost    96

                                

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