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研究生: 林世偉
Lin, Shih-Wei
論文名稱: 以社會網絡觀點探討企業之通路關係管理:以隨身碟廠商為例
Managing Business Channel Relations With a View of Social Network:An Example of USB Drive Providers
指導教授: 朱詣尹
口試委員: 陳光辰
虞孝成
學位類別: 碩士
Master
系所名稱: 工學院 - 工業工程與工程管理學系
Department of Industrial Engineering and Engineering Management
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 64
中文關鍵詞: 企業網絡社會網絡通路關係
外文關鍵詞: Business Network, Social Network, Channel Relationships
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  • 企業為適應環境變動,創造顧客價值與滿足顧客需要,如何建立並維護良好的通路關係,一直是通路管理重要的議題。本研究由組織間通路所建立動機、協調機制以及整合程度等各方面來解釋通路成員之間的行為與特性,並且提出合適的通路協調機制。而企業網絡觀點提供了企業與成員合作之間的特性與效應,社會網絡觀點則說明了整體網絡的關係型態以及結構關係的緊密程度,通路網絡關係的建立,對於企業的通路目標與策略布局都會相當程度的影響。
    本研究以網絡觀點探討在隨身碟產業通路之社會網絡分析中,連帶關係如何有助於組織的合作,並透過組織的通路型態與通路控制機制,分析組織面臨通路決策時所考量的合作動機與通路目標。在通路系統中,各種網絡因子的交互作用對於企業在通路關係管理中將會帶來什麼樣的影響,透過通路績效比較作為評估準則,檢視以企業與社會網絡分析所建構出之通路網絡關係受到這些因子之影響與改變。


    目錄 摘要 II 目錄 V 圖目錄 VII 表目錄 VIII 第一章 緒論 1 1.1研究背景與動機 1 1.2研究議題與目的 1 1.3研究流程 2 第二章 文獻探討 3 2.1行銷通路定義與策略 3 2.1.1通路設計選擇因素 4 2.1.2行銷通路類型 6 2.2企業網絡關係 7 2.2.1企業網絡的定義 8 2.2.2網絡的形成 10 2.2.2組織間之網絡關係 11 2.3社會網絡結構 13 2.3.1社會網絡之定義與特徵 13 2.3.2社會網絡分析法 15 2.3.3社會資本與網絡演變 17 2.4通路管理與績效 18 2.4.1通路管理 18 2.4.2網絡的影響與績效表現 19 第三章 研究方法 22 3.1研究策略與流程 22 3.2研究模式 25 3.3研究範圍與假設限制 29 第四章 個案分析與討論 31 4.1產業背景及個案公司簡介 31 4.1.1 P公司 33 4.1.2 A公司 33 4.1.3 T公司 34 4.1.4 N公司 34 4.2 網絡觀點分析 35 4.2.1 網絡觀點分析P公司通路關係 35 4.2.2 網絡觀點分析A公司通路關係 39 4.2.3 網絡觀點分析T公司通路關係 42 4.2.4 網絡觀點分析N公司通路關係 45 4.3個案分析比較 48 第五章 結論與後續研究 55 5.1結論 55 5.2後續研究 56 參考文獻 57 附錄 64 圖目錄 圖3.1研究計畫書研究流程 24 圖3.2研究架構模式 25 圖4.1 各個案公司於Flash產業價值鏈分布圖 32 圖4.2 P公司社會網絡連結型態 38 圖4.3 A公司社會網絡連結型態 41 圖4.4 T公司社會網絡連結型態 45 表目錄 表2.1行銷通路定義彙總 4 表2.2影響通路結構選擇內外在因素 5 表2.3通路控制機制模式 12 表3.1通路控制機制與社會網絡觀點之變數間關係 28 表4.1個案公司之特色比較 48 表4.2行銷通路選擇因素比較 50 表4.3個案公司於網絡觀點比較表 51 表4.4個案公司通路績效比較 52 表4.5本研究與文獻比較表 53

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