中文摘要
本文旨在藉由理論探討與實證研究分析，以瞭解新竹地區美髮業建教合作實習生知覺組織支持與自我效能對專業承諾的影響。
本研究以新竹地區美髮連鎖集團建教合作實習生為取樣對象，共發放500份問卷，回收358份，樣本回收率為71.6%，經資料分析得到以下結論:
一、 主管支持程度低，其自我效能程度頗佳；專業承諾程度較低。
二、 部分背景變項會造成美髮業建教合作實習生知覺組織支持、自我效能與專業承諾表現上的顯著差異。
調查後進行訪談包括二十一位實習生及三位主管，將訪
談結果進行分析如下:
一、 實習單位是有提供實務工作支持系統的，但是心理層面上的支持較少提到的，但是目前實習生的年齡比較在意的是心靈層面上的支持，所以導致調查研究有所落差。
二、 不管組織支持與否，實習生自我效能皆頗高，自我效能是一種內在的信念，所以不會受到組織支持的因素所影響。
三、 知覺組織支持與自我效能皆不能直接影響實習生的專業承諾，探討可能原因可能是因為家庭因素或者個人興趣與否能影響實習生的專業承諾。
關鍵字:美髮業、建教合作實習生、知覺組織支持、自我效能、專業承諾

Abstract
This research was mainly focus on the theoretical and empirical analysis, for the better understanding of how the organization support recognition and self-efficiency affects the hairdressing cooperative education interns’ professional commitment in Hsinchu.

The sampling objects were based on the hairdressing interns in Hsinchu. There were 500 questionnaires distributed to the hair saloons which have hired interns. The percentage of questionnaire reply was 71.6%, 358 out of 500 were received. The conclusions are listed below:
1.The support from intern’s organization and supervisors was low. Good level on self-efficiency, but low on professional commitment.

2.Part of the background variables would cause great difference on the interns’ organization support recognition, self-efficiency and professional commitment.

There were 21 interns and 3 supervisors interviewed after investigation. The interview results were analyzed and listed below:
1.The units that provide internship would offer the practical working support system to interns, but the mentality support was less mentioned. Therefore, the accuracy of the research conclusion was affected.

2.No matter how the existence of organization support, the interns’ self-efficiency level was high. Self-efficiency is an individual’s internal principle; therefore it won’t easily affected by the level of organization support.

3.The level of recognition on organization support and self-efficiency does not directly affect the interns’ professional commitment. The possible reasons might be from family or individual’s interest.
Keyword: Hairdressing、cooperative education intern、perceived organizational support、self-efficacy、professional commitment

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