橋接資訊落差的服務創新研究：給馬拉威之施政方針建議

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研究生：	雪兒 Naomi Tiyamike Kuthyola
論文名稱：	橋接資訊落差的服務創新研究：給馬拉威之施政方針建議 Service Innovations for Bridging the Information Divide: Policy Implications for Malawi
指導教授：	林博文 Bou-Wen Lin
口試委員:
學位類別：	碩士 Master
系所名稱：	科技管理學院 - 科技管理研究所 Institute of Technology Management
論文出版年：	2006
畢業學年度：	94
語文別：	英文
論文頁數：	94
中文關鍵詞：	通訊、數位資訊落差、服務創新、溝通趨勢、政府政策
外文關鍵詞：	Telecommunications, Digital/Information Divide, Service Innovations, Communication trends, Government Policy
相關次數：	點閱：3 下載：0
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The telecommunications industry is a global industry interconnecting the whole world in a web of networks. Developments taking place in this industry are shifting world economies to Information Societies. Most governments are liberalizing their industries to govern the new environments. This triggers competition which then pushes for quality goods and services for consumers. Governments lagging in embracing the new phenomenon get isolated from the rest of the world - commonly referred to as the ‘digital divide’ (the gap that exists in the opportunities to access advanced information and communication technologies between geographic areas or by individuals at different socio-economic levels).

Table of contents

ACKNOWLEDGEMENT    II
TABLE OF CONTENTS    III
LIST OF FIGURES    V
LIST OF TABLES    V
ACRONYMS    VI
ABSTRACT    VIII
SYNONYMS    VIII
CHAPTER 1: INTRODUCTION    1
CHAPTER 2: REVIEW OF TELECOMMUNICATIONS POLICIES IN OECD COUNTRIES    3
1. BACKGROUND    3
2. THE DIGITAL DIVIDE    4
2.1.     Digital divide or digital delay?    4
2.2.     The broadband divide    5
2.3. Urban/rural divide    5
2.4.     The international digital divide    5
3. OECD GOVERNMENTS POLICY ACTION TOWARDS DIGITAL DIVIDE    6
4. CHANGING MARKET CHARACTERISTICS AND INTERNET ACCESS    11
5. USING POWER LINES FOR HIGH-SPEED INTERNET ACCESS    12
6. PRICING STRUCTURES AND TECHNOLOGICAL INNOVATION    12
7. SOCIO-DEMOGRAPHIC BARRIERS TO THE TAKE-UP OF ACCESS FACILITIES    16
8. STRATEGIES FROM MALAWI TO BRIDGE THE DIGITAL DIVIDE    16
9. RELEVANCE OF OECD EXPERIENCE    25
CHAPTER 3: SERVICE INNOVATIONS IN THE TELECOMMUNICATIONS INDUSTRY    27
1 OVERVIEW    27
2 GARTNER’S REPORT ON TELECOMMUNICATIONS TRENDS    28
3 NEW BUSINESS MODELS IN THE TELECOMMUNICATIONS INDUSTRY    30
4 THE SKYPE BUSINESS MODEL – HOW IT IS RUINING TRADITIONAL MODELS    37
4.1.     The Internet telephony    37
4.2. `Skype overview    38
4.3.     Skype technology    38
5 SKYPE BUSINESS    40
6.  SKYPE’S ACQUISITION    41
7.  WAY FORWARD    42
8. RESEARCH METHODOLOGY    43
8.1. Case Study Suitability    43
8.2. Research Dilemma    43
8.3. Data Collection and Analysis    43
8.4. Review of Taiwan Experience    43
8.5. Review of Malawi    46
CHAPTER 4: THE SUCCESS OF TAIWAN IN INFORMATION ECONOMY    48
1. INFORMATION ECONOMY    48
2. TAIWAN’S ECONOMY    49
3. TRENDS IN TAIWAN’S TELECOMMUNICATIONS INDUSTRY    50
3.1. Entry and Exit Barriers in Telecom Market    51
3.2. Fixed-Network Communications – Government Policy and Current Regulatory Framework    52
4. TAIWAN’S ROLE IN INFORMATION ECONOMY    52
5. INTERNET GROWTH IN TAIWAN    53
5.1. Internet Accounts / Subscribers    54
5.2. Broadband Subscribers    54
5.3. Dial-up Subscribers    55
5.4. Leased line, ISDN and Satellite Subscribers    55
5.5. Mobile Internet Subscribers    55
6. COMPARISON OF TAIWAN AND OTHER INDUSTRIALIZED NATIONS    56
7. WHAT LED TAIWAN TO ACHIEVE CURRENT STATUS IN INFORMATION ECONOMY    57
8. TAIWAN’S VISION    59
8.1. Challenge 2008    59
8.2. e-Taiwan Vision    60
8.3. The m-Taiwan Vision    62
CHAPTER 5: MALAWI’S ROLE IN INFORMATION ECONOMY    64
1. MALAWI’S POVERTY TRAP    64
2. STRATEGY DOCUMENTS    64
2.1. Malawi Poverty Reduction Strategy (MPRS)    64
2.2. Malawi Growth and Development Strategy    65
3. MALAWI’S SERVICE SECTOR    67
4. TRENDS IN MALAWI’S TELECOMMUNICATIONS INDUSTRY    68
5. FIXED NETWORK COMMUNICATIONS    69
5.1. Telephone Bureaus    70
5.2. Mobile Network Services    70
5.3. Internet in Malawi    71
5.4. Very Small Aperture Terminals (VSATs)    72
5.5. Voice over Internet Protocol    72
6. MALAWI’S ROLE IN INFORMATION ECONOMY    73
7. THE ROLE OF ICTS IN THE ECONOMY    74
7.1. Malawi’s Public Service    74
7.2. ICT Level, Penetration and Utilization    76
7.3. The Local ICT production industry    76
7.4. The Role of the Private Sector in the ICT Development in Malawi    76
7.5. Primary and Secondary Schools    77
CHAPTER 6: ANALYSIS OF MALAWI’S STRATEGIS AND RECOMMENDATIONS    78
1. PROMOTING AWARENESS OF ICTS IN  HUMAN RESOURCE DEVELOPMENT    78
2. PROMOTING ICTS IN EDUCATION    79
3. PROMOTING ELECTRONIC GOVERNMENT AND GOVERNANCE    79
4. FACILITATING THE DEVELOPMENT OF THE PRIVATE SECTOR    81
5. MODERNIZATION OF THE AGRICULTURE SECTOR    81
6. PROMOTION OF ICT INFRASTRUCTURE DEVELOPMENT    81
7. PROMOTING FOREIGN AND LOCAL DIRECT INVESTMENT DRIVE IN ICTS    82
8. PROMOTING YOUTH AND WOMEN PARTICIPATION IN ICT    83
9. MODERNIZATION OF THE NATURAL RESOURCES USING ICTS    83
10. DEVELOPING THE LEGAL, REGULATORY, AND INSTITUTIONAL FRAMEWORK    84
11. SUMMARY    84
12. CONCLUSIONS    85
REFERENCES:    87
APPENDIX 1: INTERVIEW QUESTIONNAIRE    92
APPENDIX 2: INTERVIEW QUESTIONNAIRE (COURTESY OF CIDA/GAP)    93
APPENDIX 3: MAP OF MALAWI    94

                                

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