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研究生： 瑪莉亞
Maria Diaz
論文名稱： What Determinates Employees' Satisfaction in the Volunteer Program? The Case of TSMC
什麼決定了員工在志工計畫的滿意度?以台積電為例
指導教授： 李傳楷
Lee, Chuan-Kai
口試委員:
學位類別： 碩士
Master
系所名稱： 科技管理學院 - 國際專業管理碩士班
International Master of Business Administration(IMBA)
論文出版年： 2009
畢業學年度： 97
語文別： 英文
論文頁數： 88
中文關鍵詞： Maria Diaz 、Volunteers' program study 、TSMC Volunteers program' study 、Satisfaction of Volunteering
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    • To become a volunteer is a very special decision. It is a quality embedded in some people. It is a special trait to take upon a task without expecting any payment.

    At TSMC, as well as in other companies, the CSR development includes high standards of sharing and interest for the good of the community. This CSR analysis is based on company performance and social satisfaction. At TSMC, Corporate Social Responsibility covers all the company’s goals as well as its community and environmental perspectives.

    The volunteers at TSMC contribute largely to the proper distribution of CSR, to the community in general. More specifically, while serving the company during their personal time off. The eagerness found in each one of the volunteers at TSMC, is the reflection of the loyalty to a community and a company.

    This study was done through an investigation conducted by interviews and surveys. The questions for the surveys were based on preliminary short studies, interviewing some of the volunteers in advance. During the entire time I was doing my research, language wasn’t a barrier thanks to the help of some translators inside the same group, and my bits and pieces of knowledge with the Chinese language.

    The results can be summarized under the following conclusions:
    1) In terms of education, TSMC is serving a well-developed CSR service to the community, through employees whom are involved in the program.
    2) The Volunteer program at TSMC is well structured and may always be improved according to the goals determined by the company and the group of volunteers participating in it.
    3) The volunteers receive a high level of satisfaction from both the community and the company.
    4) The program had integrated their employees, and their relatives, while serving the community in a response towards CSR around Taiwan.

    ABSTRACT 3 LIST OF TABLES 5 LIST OF FIGURES 6 CHAPTER 1.0 INTRODUCTION 7 1.1 PURPOSE OF THIS STUDY 8 1.2 RESEARCH QUESTIONS 8 CHAPTER 2.0 RESEARCH BACKGROUND 9 2.1 CSR IN TAIWAN 9 2.2 CSR IN TSMC 11 2.3 VOLUNTEERS PROGRAM AT TSMC 11 2.3.1 The Museum Program 12 2.3.2 The Book Reading Program 15 2.3.3 The Energy Saving Program 16 CHAPTER 3 RESEARCH DESIGN: 17 3.1 SELECTION OF VARIABLES 17 3.1.1 Dependent Variables 17 3.1.2 Independent Variables 18 3.2 HYPOTHESIS 18 3.2.1 Job Position 19 3.2.2 Program Type 19 3.2.3 Work Types 19 3.2.4 Training 19 3.2.5 Motivation 20 3.2.6 Satisfaction 20 3.2.7 Contributions to the Company 20 3.3 RESEARCH METHODS 20 3.3.1 Semi-Interview as a Tool 21 3.3.2 Survey as a Tool 22 CHAPTER 4 RESULTS AND ANALYSIS 22 4.1 DESCRIPTIVE ANALYSIS 22 4.2 INDEPENDENCE TEST 36 4.3 REGRESSION 38 4.4 HYPOTHESIS VALIDATION 41 4.5 QUALITATIVE ANALYSIS 43 CHAPTER 5. CONCLUSIONS 46 5.1 SUMMARY 46 5.2 MANAGERIAL IMPLICATIONS 47 5.3 LIMITATIONS: 49 5.4 FUTURE STUDIES: 49 REFERENCES 51 APPENDIX 53 A1 INTERVIEW FORMAT: 53 A1.1 English version 53 A1.2 Chinese version 56 A2 SURVEY FORMAT: 60 A2.1 English version: 60 A2.2 Chinese Version 63 A3 REQUEST FORM FOR COOPERATION WITH THE INTERVIEWS AND SURVEYS 68

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