簡易檢索 / 詳目顯示

研究生: 陳泓瑋
Chen, Hung-Wei.
論文名稱: 公司品牌管理、品牌心理擁有感與 品牌知識分享之跨層次關係探討: 以品牌承諾為中介效果
An Investigation of the Multilevel Relationships between Corporate Branding, Brand Psychological Ownership and Brand Knowledge Sharing: The Mediating Effect of Brand Commitment.
指導教授: 江旭新
Chiang, Hsu-Hsin.
口試委員: 李憶萱
區國良
學位類別: 碩士
Master
系所名稱: 南大校區系所調整院務中心 - 人力資源與數位學習科技研究所
Graduate Institute of Human Resource and eLearning Technology
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 115
中文關鍵詞: 公司品牌管理品牌心理擁有感品牌承諾品牌知識分享
外文關鍵詞: Corporate Branding, Brand Psychological Ownership, Brand Commitment, Brand Knowledge Shari
相關次數: 點閱:4下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  •   隨著台灣產業結構變遷,餐飲服務業已成為國家之重要產業,根據經濟部統計處的數據指出台灣餐飲服務業營業額已逐年增加。本研究根據 Chang, Chiang & Han(2016)之觀點『公司品牌管理包括品牌人力資源管理、品牌領導、品牌溝通、品牌文化、企業社會責任』,公司品牌管理讓員工對品牌產生認同感及心理上的連結進而產生品牌心理擁有感(Burmann & Zeplin,2005)。根據過往的研究,鮮少以餐飲服務業為研究對象並探討公司品牌管理、品牌心理擁有感、品牌承諾、品牌知識分享的相互影響關係,顯示此為重要的研究方向。因此,本研究目的在探討各研究變項之跨層次關係。
      本研究以台灣餐飲服務業的知名品牌為研究對象,進行問卷調查,研究採用跨層次分析方法(Hierarchical Linear Modeling) 驗證公司品牌管理、品牌心理擁有感、品牌知識分享與品牌承諾之跨層次關係。本次研究針對 26 家店發放問卷,總共發放 520份問卷,回收有效問卷為 337份(有效回收率 64.81%)。分析結果發現:1.公司品牌管理正向影響品牌心理擁有感;2.公司品牌管理正向影響品牌承諾;3.公司品牌管理正向影響品牌知識分享;4.品牌心理擁有感正向影響品牌承諾;5.品牌承諾正向影響品牌知識分享;6.品牌心理擁有感正向影響品牌知識分享;7.品牌承諾在品牌心理擁有感與品牌知識分享之間具中介效果。
      本研究將研究意涵歸納如下:1.公司可藉由公司品牌管理向員工傳達品牌信念,使員工內化公司品牌價值。2.透過品牌管理,公司可選擇與公司理念相契合之員工,並在適當時讓員工發表意見參與公司決策。3.員工對公司品牌有歸屬感時,會分享品牌理念並展現在公司產品或服務上。


      The industrial structure has been changed, the service industry has become important in Taiwan. According to statistics from Ministry of Economic Affairs, revenue of service industry has increased yearly. Building on Chang, Chiang and Han (2015), corporate branding includes brand human resource management, brand leadership, brand communication, branding culture and corporate social responsibility. Corporate branding makes employees have brand identification and psychological bond, thus producing brand psychological ownership (Burmann & Zeplin, 2005). In view of prior literature, few researchers explore the relationships among corporate branding, brand psychological ownership, brand commitment and brand knowledge sharing in service industry. Therefore, the purpose of this study is to investigate multilevel relationships among variables.
      This study collects data from the well-known food & beverage franchise organizations. In order to understand multilevel viewpoints, managers and employees are invited to fill questionnaires. Therefore, this study used Hierarchical Linear Modeling to examine the mutltilevel relationships among corporate branding, brand psychological ownership, brand commitment and brand knowledge sharing. This study collected questionnaires from 26 food & beverage franchise organizations. 520 questionnaires were sent, this study got 337 valid questionnaires (The valid rate is 64.81%). The analytical results include: 1. corporate branding affects brand psychological ownership positively;2.corporate branding affects brand commitment positively; 3.corporate branding affects brand knowledge sharing; 4.brand psychological ownership affects brand commitment positively; 5. brand commitment affects brand knowledge sharing; 6. brand psychological ownership affects brand knowledge sharing; 7. brand commitment mediates the relationship between brand psychological ownership and brand knowledge sharing.
      This study summarizes implications as follows:1. The organization can transmit brand beliefs and make employees internalize brand values as their own values. 2. The organization can recuit employees with person-brand fit and make employees participate in brand-related decision. 3. Employees with brand belongingness will share brand beliefs and show good sevrive behaviors.

    目 錄 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流程 4 第二章 文獻探討 6 第一節 公司品牌管理 6 第二節 品牌心理擁有感 36 第三節 品牌承諾 39 第四節、品牌知識分享 45 第五節 研究假說推論 50 第三章 研究方法 57 第一節 研究架構 57 第二節 研究對象及資料蒐集 58 第三節 研究變項的操作型定義與測量工具 60 第四節 資料分析方法 65 第五節 衡量模式分析結果 68 第六節 共同方法變異數 74 第四章 研究結果 75 第一節 樣本敘述性統計分析 75 第二節 研究變項的相關分析 76 第三節 信度分析 78 第四節 虛無模式 79 第五節 跨層次分析 80 第六節 品牌承諾之中介效果 84 第七節 公司品牌構面跨層次分析 85 第五章 結論與建議 87 第一節 假設成立表 87 第二節 討論與管理意涵 90 第三節 研究貢獻 92 第四節 研究實務上建議 93 第五節 研究限制與未來展望研究方向 94 參考文獻 95 一、中文部分 95 二、英文部分 97 問卷部分 110 表 次 表2-1 人力資源管理定義………………………………………………… 7 表2-2 品牌人力資源定義………………………………………………… 11 表2-3 組織溝通定義……………………………………………………… 13 表2-4 內部行銷定義……………………………………………………… 16 表2-5 品牌溝通…………………………………………………………… 18 表2-6 組織文化定義……………………………………………………… 21 表2-7 品牌文化定義……………………………………………………… 25 表2-8 領導理論定義……………………………………………………… 28 表2-9 品牌領導定義……………………………………………………… 30 表2-10 企業社會責任定義………………………………………………… 33 表2-11 組織心理擁有感定義……………………………………………… 37 表2-12 組織承諾定義……………………………………………………… 40 表2-13 知識分享定義……………………………………………………… 46 表3-1 問卷回收公司名稱及問卷回收率………………………………… 59 表3-2 公司品牌管理量表………………………………………………… 60 表3-3 品牌心理擁有感量表……………………………………………… 62 表3-4 品牌承諾量表……………………………………………………… 63 表3-5 品牌知識分享量…………………………………………………… 64 表3-6 聚合方程式檢驗指標之計算……………………………………… 67 表3-7 Φ 值、標準誤與T 值……………………………………………… 68 表3-8 標準化後λ值與T值………………………………………………… 70 表4-1 受訪員工之基本屬性表…………………………………………… 75 表4-2 相關分析…………………………………………………………… 77 表4-3 各構面之信度分析結果…………………………………………… 78 表4-4 虛無模式…………………………………………………………… 79 表4-5 各變項的ICC1與ICC2……………………………………………… 79 表4-6 組織與員工跨層次分析…………………………………………… 80 表4-7 員工個人層次分析………………………………………………… 82 表4-8 組織各層次分析…………………………………………………… 85 表5-1  研究假設驗證表…………………………………………………… 87 圖 次 圖1-1 研究流程……………………………………………………………… 5 圖2-1 人力資源角色之演變………………………………………………… 9 圖2-2 內部品牌管理 ……………………………………………………… 20 圖2-3 組織文化內涵………………………………………………………… 23 圖2-4 組織承諾……………………………………………………………… 39 圖2-5 員工品牌承諾金字塔………………………………………………… 43 圖3-1 研究架構圖…………………………………………………………… 57 圖3-2 衡量模式之T 數值………………………………………………… 72 圖3-3 衡量模式λ數值……………………………………………………… 73

    一、中文部分
    1.丁志遠(2008)。招募管理。臺北縣:揚智。
    2.王榮春、陳彰儀(2003)。部屬觀點之領導互動論:部屬對主管領導行為的知覺因素與互動內涵初探,「組織行為的回顧與前瞻:群體與組織層次」,應用心理研究,鄭伯壎主編,第20期,2003冬,五南圖書。
    3.丘周剛、田靜婷(2009)。現代人力資源管理。臺北市:新文京。
    4.江旭新(2009)。品牌心理擁有感之前因與結果因素之研究:量表發展與多層次之研究方法。國立政治大學企業管理研究所博士論文。
    5.江旭新(2015)。科技部結案報告。
    6.江旭新、張愛華、韓志翔(2015)。"品牌心理擁有感之量表發展"行銷科學學報11.2(2015):115-147。
    7.江旭新、鄭宇廷(2015)。國際觀光旅館之品牌文化、品牌契合、品牌心理擁有感與品牌公民行為之關係探討:跨層次分析, 觀光休閒學報21(1)。21-53。
    8.吳天方、郭美辰(2002)。溝通技巧在高職學校行政上的應用,學校行政,(17)。79-86。
    9.吳秉恩、黃良志、黃家齊、溫金豐(2010)。人力資源管理理論與實務二版。
    10.吳瓊恩(2002)。知識工作者的崛起與組織的知識基礎理論,中國行政評論, 11(2),1-20。
    11.李昭蓉(2012)。師徒怎麼配?論師徒功能,員工知識分享與創新行為關係中師徒類型之調節角色,人力資源管理學報, 12(4),81-105。
    12.李逸嫻、賴廷彰(2006)。內部行銷,組織文化,組織承諾現況之研究-以新竹地區國民小學爲例,教育暨外國語文學報,(4)。1-26。
    13.沈進成、楊琬琪、郭振生(2006)。內部行銷,組織承諾,工作滿意與學校效能影響關係之研究-以台南地區國民小學為例,人力資源管理學報,6(1)。47-74。
    14.林鉦棽、蕭淑月(2005)。社會支持,信任,關係品質與組織知識分享行為之關係研究. 商管科技季刊》(台灣)。 6(3)。373-400。
    15.林鉦棽、謝瑜玲(2007)。策略性人力資源管理與組織文化對組織公民行為的影響之研究. JournalofHumanitiesandSocialSciences, 3(1),1-15。
    16.林瑩滋.(2000)。台灣企業贊助藝文活動的動機與決策模式之研究,國立中山大學企業管理研究所未出版碩士論文。
    17.洪毓美、黃彥翔、陳美燕、王雅怡(2012)。休閒與運動人力資源管理(二版)。台中市:華格那。
    18.秦琍琍、黃瓊儀、陳彥龍、張予(2010)。組織認定、企業論述、與組織文化的變革:從語藝觀點檢視公廣集團的整併過程,新聞學研究,(104),67-111。
    19.許逸華(2005)。員工人格特質與主管家長式領導對工作績效之影響-以銀行理財銷售人員為例,國立中央大學人力資源管理研究所碩士論文。
    20.陳至安、蔡佳蓉(2015)。企業型基金會推動企業社會責任運作模式之成效研究。
    21.黃俊英(2000)。行銷管理—策略性的觀點,台北:華泰文化事業股份有限公司。
    22.黃品全(2005)。內部行銷及其對餐旅服務人員的影響:從組織中自我肯定與顧客導向的觀點,觀光研究學報, 11(2),89-112。
    23.黃英忠、曹國雄、黃同圳、張火燦、王秉.(2002)。人力資源管理,台北,華泰文化事業公司。
    24.黃麗蓉(2010)。公司品牌管理、品牌導向人力資源管理、員工為基礎品牌權益、品牌公民行為之關係探討,國立政治大學企業管理研究所碩士論文。
    25.溫金豐(2007)。組織理論與管理。台北:學貫行銷。
    26.詹麗茹(2004)。卡內基溝通與人際關係。台北:龍齡。
    27.廖婉鈞、林月雲、虞邦祥(2009)。知覺組織利害關係人重要程度與組織績效之關係:企業責任作為之中介效果, 管理學報, 26(2),213-232。
    28.劉敏熙(2008)。知識治理機制對個人知識管理行為的影響--從所有權觀點探討, 中央大學人力資源管理研究所學位論文,1-138。
    29.鄭宇廷(2014)。品牌文化與品牌公民行為之跨層次關係探討:品牌契合、品牌心理擁有感之中介效果,國立新竹教育大學人力資源發展研究所碩士論文。
    30.鄭伯壎(2005)。華人領導-理論與實際,桂冠圖書。
    31.賴彥如、黃同圳(2007)。人力資源管理措施對情感性承諾之影響-轉換型領導知覺之調節效果探討,人力資源管理學報, 7(2)。93-111。
    32.韓志翔、江旭新、楊敦程(2009)。高承諾人力資源管理,知覺組織支持,信任與知識分享之關係探討:跨層次的分析, 管理評論, 28(1)。25-44。
    33.韓志翔、莊如松、葉柏秀(2006)。「高績效人力資源管理與知識分享之關係:以組織承諾與組織公民行為為中介變項」,2006IACMRconference中文論壇,中國南京。

    二、英文部分
    1. Ahmed, P. K., & Rafiq, M. (2002). Internal marketing: Tools and concepts for customer-focused management. Routledge.
    2. Ahmed, P. K., Rafiq, M., & Saad, N. M. (2003). Internal marketing and the mediating role of organisational competencies. European Journal of Marketing, 37(9), 1221-1241.
    3. Akdogan, A., & Cingoz, A. (2009). The effects of organizational downsizing and layoffs on organizational commitment: A field research. Journal of American Academy of Business, 14(2), 337-343.
    4. Allan, J. D. (2004). Landscapes and riverscapes: the influence of land use on stream ecosystems. Annu. Rev. Ecol. Evol. Syst., 35, 257-284.
    5. Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of management, 29(1), 99-118.
    6. Andrew, M. M., & Yate, D. (2002). How to use you organizational culture as a competitive toll. Nonprofit World, 20(2), 33-34.
    7. Ardichvili, A. (2008). Learning and knowledge sharing in virtual communities of practice: Motivators, barriers, and enablers. Advances in developing human resources, 10(4), 541-554.
    8. Arnett, J. J. (2002). The psychology of globalization. American psychologist, 57(10), 774-783.
    9. Aurand, T. W., Gorchels, L., & Bishop, T. R. (2005). Human resource management's role in internal branding: an opportunity for cross-functional brand message synergy. Journal of Product & Brand Management, 14(3), 163-169.
    10. Avey, J. B., Avolio, B. J., Crossley, C. D., & Luthans, F. (2009). Psychological ownership: Theoretical extensions, measurement and relation to work outcomes. Journal of Organizational Behavior, 30(2), 173-191.
    11. Avolio, B. J., Reichard, R. J., Hannah, S. T., Walumbwa, F. O., & Chan, A. (2009). A meta-analytic review of leadership impact research: Experimental and quasi-experimental studies. The Leadership Quarterly, 20(5), 764-784.
    12. Ayoko, O. B., Härtel, C. E., & Callan, V. J. (2002). Resolving the puzzle of productive and destructive conflict in culturally heterogeneous workgroups: A communication accommodation theory approach. International Journal of Conflict Management, 13(2), 165-195.
    13. Balmer, J. M., & Gray, E. R. (2003). Corporate brands: what are they? What of them?. European journal of marketing, 37(7/8), 972-997.
    14. Bansal, D., & Balakrishnan, H. (2001). Binomial congestion control algorithms. In INFOCOM 2001. Twentieth Annual Joint Conference of the IEEE Computer and Communications Societies. Proceedings. IEEE (Vol. 2, pp. 631-640). IEEE.
    15. Barnes, B. R., Fox, M. T., & Morris, D. S. (2004). Exploring the linkage between internal marketing, relationship marketing and service quality: a case study of a consulting organization. Total Quality Management & Business Excellence, 15(5-6), 593-601.
    16. Barnes, J. G. (2001). Secrets of customer relationship management: It's all about how you make them feel. McGraw-Hill Companies.
    17. Bartol, K. M.,Srivastava, A.(2002).Encouraging knowledge sharing: The role of organizational reward systems.Journal of Leadership & Organizational Studies,9(1),64-76
    18. Bassi, L., & McMurrer, D. (2007). Maximizing your return on people. Harvard business review, 85(3), 115.
    19. Bell, S. J., Mengüç, B., & Stefani, S. L. (2004). When customers disappoint: A model of relational internal marketing and customer complaints. Journal of the Academy of marketing science, 32(2), 112-126.
    20. Berghman, L., Matthyssens, P., & Vandenbempt, K. (2006). Building competences for new customer value creation: An exploratory study. Industrial marketing management, 35(8), 961-973.
    21. Bergstrom, T. C. (2002). Evolution of social behavior: individual and group selection. The Journal of Economic Perspectives, 16(2), 67-88.
    22. Berthon, P., Ewing, M., & Hah, L. L. (2005). Captivating company: dimensions of attractiveness in employer branding. International journal of advertising, 24(2), 151-172.
    23. Bettencourt, L. A., Brown, S. W., & MacKenzie, S. B. (2005). Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents. Journal of retailing, 81(2), 141-157.
    24. Bragg, J. E., & Andrews, I. R. (1973). Participative decision making: An experimental study in a hospital. The Journal of Applied Behavioral Science, 9(6), 727-735.
    25. Burmann, C., & Zeplin, S. (2005). Building brand commitment: A behavioural approach to internal brand management. Journal of brand management, 12(4), 279-300.
    26. Burmann, C., Zeplin, S., & Riley, N. (2009). Key determinants of internal brand management success: An exploratory empirical analysis. Journal of Brand Management, 16(4), 264-284.
    27. Campbell, J. L. (2007). Why would corporations behave in socially responsible ways? An institutional theory of corporate social responsibility. Academy of management Review, 32(3), 946-967.
    28. Carriere, J., & Bourque, C. (2009). The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction. Career Development International, 14(1), 29-49.
    29. Cetindamar, D. (2007). Corporate social responsibility practices and environmentally responsible behavior: The case of the United Nations Global Compact. Journal of business Ethics, 76(2), 163-176.
    30. Chang, A., Chiang, H. H., & Han, T. S. (2012). A multilevel investigation of relationships among brand-centered HRM, brand psychological ownership, brand citizenship behaviors, and customer satisfaction. European Journal of Marketing, 46(5), 626-662.
    31. Chen, Y. J. 2007. Relationships among service orientation, job satisfaction, and organizational commitment in the international tourist hotel industry. Journal of American Academy of Business, 11(2): 71-82.
    32. Chen, Z. X., Tsui, A. S., & Farh, J. L. (2002). Loyalty to supervisor vs. organizational commitment: Relationships to employee performance in China. Journal of occupational and organizational psychology, 75(3), 339-356.
    33. Chi, H. K., Yeh, H. R., & Chiou, C. Y. (2008). The mediating effects of internal marketing on transformational leadership and job performance of insurance salespersons in Taiwan. The Business Review, 11(1), 173-180.
    34. Chi, N. W., & Han, T. S. (2008). Exploring the linkages between formal ownership and psychological ownership for the organization: The mediating role of organizational justice. Journal of Occupational and Organizational Psychology, 81(4), 691-711.
    35. Chiang, H. H., Chang, A., & Han, T. S. (2016). An Investigation of the Multilevel Relationships among Corporate Branding, Brand Knowledge Sharing Behavior and Innovation Performance: The Mediating Effect of Perceived Brand Support, 2016 IACCP, Nagoya University.
    36. Chiang, H. H., Chang, A., Han, T. S., & McConville, D. (2013). Corporate branding, brand psychological ownership and brand citizenship behaviour: multilevel analysis and managerial implications. Journal of General Management, 39(1).
    37. Chiou, J. S., Hsieh, C. H., & Yang, C. H. (2004). The effect of franchisors’ communication, service assistance, and competitive advantage on franchisees’ intentions to remain in the franchise system. Journal of Small Business Management, 42(1), 19-36.
    38. Cole, M. S., & Bruch, H. (2006). Organizational identity strength, identification, and commitment and their relationships to turnover intention: does organizational hierarchy matter?. Journal of Organizational Behavior, 27(5), 585-605.
    39. Cummings, J. N. (2004). Work groups, structural diversity, and knowledge sharing in a global organization. Management science, 50(3), 352-364.
    40. Daft, R. (2001). Essentials of organization theory and design. cincinnati: south.
    41. De Vries, R. E., Van den Hooff, B., & de Ridder, J. A. (2006). Explaining knowledge sharing: The role of team communication styles, job satisfaction, and performance beliefs. Communication research, 33(2), 115-135.
    42. Delery, J. E., & Doty, D. H. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of management Journal, 39(4), 802-835.
    43. Einwiller, S., & Will, M. (2002). Towards an integrated approach to corporate branding–an empirical study. Corporate Communications: An International Journal, 7(2), 100-109.
    44. Elving, W. J. (2005). The role of communication in organisational change. Corporate Communications: An International Journal, 10(2), 129-138.
    45. Felfe, J., & Schyns, B. (2002). The relationship between employees' occupational self-efficacy and perceived transformational leadership-replication and extension of recent results. Current research in social psychology., 7(9), 137-162.
    46. Gibbert, M., & Krause, H. (2002). Practice exchange in a best practice marketplace. Knowledge management case book: Siemens best practices, 89-105.
    47. Girod, S. J. (2005). The human resource management practice of retail branding: An ethnography within Oxfam trading division. International Journal of Retail & Distribution Management, 33(7), 514-530.
    48. Godfrey, P. C., Merrill, C. B., & Hansen, J. M. (2009). The relationship between corporate social responsibility and shareholder value: An empirical test of the risk management hypothesis. Strategic management journal, 30(4), 425-445.
    49. Goulet, L. R., & Frank, M. L. (2002). Organizational commitment across three sectors: Public, non-profit, and for-profit. Public Personnel Management, 31(2), 201-210.
    50. Greenberg, J & Baron, R. A. (2000). Behavior in organizations : Understanding and managing the human side of work. (7th edition). Upper Saddle River : Prentic-Hall, Inc.
    51. Greenfield, W. M. (2004). In the name of corporate social responsibility. Business Horizons, 47(1), 19-28.
    52. Haas, M. R., & Hansen, M. T. (2007). Different knowledge, different benefits: Toward a productivity perspective on knowledge sharing in organizations. Strategic Management Journal, 28(11), 1133-1153.
    53. Hancock, J., (2005). Introduction: Why This Subject? Why This Book? In J. Hancock (Eds.), Investing in Corporate Social Responsibility: A Guide to Best Practice, Business Planning and the UK’s Leading Companies, London: Kogan Page.
    54. Hankinson, G. (2007). The management of destination brands: Five guiding principles based on recent developments in corporate branding theory. Journal of Brand Management, 14(3), 240-254.
    55. Hankinson, P., & Lomax, W. (2006). The effects of re‐branding large UK charities on staff knowledge, attitudes and behaviour. International Journal of Nonprofit and Voluntary Sector Marketing, 11(3), 193-207.
    56. Harris, F., & de Chernatony, L. (2001). Corporate branding and corporate brand performance. European Journal of marketing, 35(3/4), 441-456.
    57. Hartline, M. D., Maxham III, J. G., & McKee, D. O. (2000). Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees. Journal of Marketing, 64(2), 35-50.
    58. Ho, V. T. (2005). Social influence on evaluations of psychological contract fulfillment. Academy of Management Review, 30(1), 113-128.
    59. Homburg, C., & Pflesser, C. (2000). A multiple-layer model of market-oriented organizational culture: Measurement issues and performance outcomes. Journal of marketing research, 37(4), 449-462.
    60. Hwang, S., & Der-Jang, C. (2005). Relationships among internal marketing, employee job satisfaction and international hotel performance: An empirical study. International Journal of Management, 22(2), 285.
    61. Insights, I. (2001). Aligning your organization and your brand for performance. Interbrand insights, 3(2).
    62. Ipe, M. (2003). Knowledge sharing in organizations: A conceptual framework. Human resource development review, 2(4), 337-359.
    63. Jacobs, R. (2003). Turn employees into brand ambassadors. Bank Marketing, 35(3), 22-27.
    64. Jacobs, T. O., & McGee, M. L. (2001). Competitive advantage: Conceptual imperatives for executives.
    65. Jamali, D., & Mirshak, R. (2007). Corporate social responsibility (CSR): Theory and practice in a developing country context. Journal of business ethics, 72(3), 243-262.
    66. Jaros, S. (2007). Meyer and Allen model of organizational commitment: Measurement issues. The Icfai Journal of Organizational Behavior, 6(4), 7-25.
    67. Jo Hatch, M., & Schultz, M. (2003). Bringing the corporation into corporate branding. european Journal of marketing, 37(7/8), 1041-1064.
    68. Kehoe, R. R., & Wright, P. M. (2013). The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of management, 39(2), 366-391.
    69. Kimpakorn, N., & Tocquer, G. (2010). Service brand equity and employee brand commitment. Journal of Services Marketing, 24(5), 378-388.
    70. King, C., & Grace, D. (2008). Internal branding: Exploring the employee's perspective. Journal of Brand Management, 15(5), 358-372.
    71. Lämsä, A. M., & Savolainen, T. (2000). The nature of managerial commitment to strategic change. Leadership & Organization Development Journal, 21(6), 297-306.
    72. Leitch, S., & Richardson, N. (2003). Corporate branding in the new economy. European Journal of Marketing, 37(7/8), 1065-1079.
    73. Liao, H., Toya, K., Lepak, D. P., & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of Applied Psychology, 94(2), 371.
    74. Liao, S. H., Fei, W. C., & Chen, C. C. (2007). Knowledge sharing, absorptive capacity, and innovation capability: an empirical study of Taiwan's knowledge-intensive industries. Journal of Information Science, 33(3), 340-359.
    75. Lin, H. F. (2007). Knowledge sharing and firm innovation capability: an empirical study. International Journal of manpower, 28(3/4), 315-332.
    76. Mackey, A., Mackey, T. B., & Barney, J. B. (2007). Corporate social responsibility and firm performance: Investor preferences and corporate strategies. Academy of management review, 32(3), 817-835.
    77. Mahnert, K. F., & Torres, A. M. (2007). The brand inside: The factors of failure and success in internal branding. Irish Marketing Review, 19(1/2), 54.
    78. Maignan, I., & Ferrell, O. C. (2004). Corporate social responsibility and marketing: An integrative framework. Journal of the Academy of Marketing science, 32(1), 3-19.
    79. Marlow, S. (2006). Human resource management in smaller firms: A contradiction in terms?. Human resource management review, 16(4), 467-477.
    80. Martin, G., Beaumont, P., Doig, R., & Pate, J. (2005). Branding:: A New Performance Discourse for HR?. European Management Journal, 23(1), 76-88.
    81. Martins, E. C., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European journal of innovation management, 6(1), 64-74.
    82. Marx, J. D. (1999). Corporate philanthropy: What is the strategy?. Nonprofit and Voluntary Sector Quarterly, 28(2), 185-198.
    83. Masterson, S. S., & Stamper, C. L. (2003). Perceived organizational membership: An aggregate framework representing the employee–organization relationship. Journal of Organizational Behavior, 24(5), 473-490.
    84. McWilliams, A., & Siegel, D. (2000). Corporate social responsibility and financial performance. Strategic Management Journal, 21(5), 603-609.
    85. Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of vocational behavior, 61(1), 20-52.
    86. Miles, S. J., & Mangold, G. (2004). A conceptualization of the employee branding process. Journal of relationship marketing, 3(2-3), 65-87.
    87. Mitchell, C.(2002).Selling the brand inside.Harvard Business Review,80(1),99-105.
    88. Morhart, F. M., Herzog, W., & Tomczak, T. (2009). Brand-specific leadership: Turning employees into brand champions. Journal of Marketing, 73(5), 122-142.
    89. Mumford, T. V., Campion, M. A., & Morgeson, F. P. (2007). The leadership skills strataplex: Leadership skill requirements across organizational levels. The Leadership Quarterly, 18(2), 154-166.
    90. Muzellec, L., & Lambkin, M. (2006). Corporate rebranding: destroying, transferring or creating brand equity?. European journal of marketing, 40(7/8), 803-824.
    91. Nishii, L. H., & Wright, P. (2008). Variability at multiple levels of analysis: Implications for strategic human resource management. The people make the place, 225-248.
    92. Nunnally, J.C. (1978). Psychometric Theory (2nd ed.) New York: McGraw-Hill.
    93. Osland, J. S., Kolb D. A. & Rubin, I. M. (2000). Organizational Behavior: An Experiential Approach (7th Ed.). Englewood Cliffs, NJ: Prentice Hall
    94. Osterloh, M., & Frey, B. S. (2000). Motivation, knowledge transfer, and organizational forms. Organization science, 11(5), 538-550.
    95. Pierce, J. L., Kostova, T., & Dirks, K. T. (2001). Toward a theory of psychological ownership in organizations. Academy of management review, 26(2), 298-310.
    96. Podsakoff, P.M., MacKenzie, S.B., & Podsakoff, N.P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903.
    97. Porter, M. E., & Michael; ilustraciones Gibbs. (2001). Strategy and the Internet.
    98. Purcell, J. (2003). Understanding the people and performance link: unlocking the black box. CIPD Publishing.
    99. Rafiq, M., & Ahmed, P. K. (2000). Advances in the internal marketing concept: definition, synthesis and extension. Journal of services marketing, 14(6), 449-462.
    100. Raju, S., Unnava, H. R., & Montgomery, N. V. (2009). The effect of brand commitment on the evaluation of nonpreferred brands: A disconfirmation process. Journal of Consumer Research, 35(5), 851-863.
    101. Ridder, D. J.(2003),―Organisational communication and supportive employees‖. Human Resource Management Journal, 14(3), 20-31
    102. Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of knowledge management, 9(3), 18-35.
    103. Robbins, S. P., & Judge, T. A. (2009). Power and politics. Organizational Behavior. Upper Saddle River, NJ: Pearson Education, Inc.
    104. Robbins, SP (2001). Organizational Behavior (9th ed.), NJ: Prentice Hall.
    105. Rode, V. (2004), “Corporate Branding von Gru ¨ndungsunternehmen – Der erfolgreiche Aufbau der Unternehmensmarke”, in Koch, L., Kollmann, P and Witt, T. (Eds), Reihe Entrepreneurship, Verlag Gabler, Wiesbaden.
    106. Sanford, K. (2007). Hard and soft emotion during conflict: Investigating married couples and other relationships. Personal Relationships, 14(1), 65-90.
    107. Schein, E. H. (2006). Organizational culture and leadership (Vol. 356). John Wiley & Sons.
    108. Singh, V., Bains, D., & Vinnicombe, S. (2002). Informal mentoring as an organisational resource. Long Range Planning, 35(4), 389-405.
    109. Sopow, E. (2006). The impact of culture and climate on change programs. Strategic Communication Management, 10(6), 14.
    110. Souiden, N., Kassim, N. M., & Hong, H. J. (2006). The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis. European Journal of Marketing, 40(7/8), 825-845.
    111. Taylor, E. Z., & Curtis, M. B. (2010). An examination of the layers of workplace influences in ethical judgments: Whistleblowing likelihood and perseverance in public accounting. Journal of Business Ethics, 93(1), 21-37.
    112. Thomas L. Baker & Adam Rapp & Tracy Meyer & Ryan Mullins(2014). The role of brand communications on front line service employee beliefs, behaviors, and performance. Journal of the Academy of Marketing Science.November 2014, Volume 42, Issue 6, pp 642-657.
    113. Tolfo, C., & Wazlawick, R. S. (2008). The influence of organizational culture on the adoption of extreme programming. Journal of systems and software, 81(11), 1955-1967.
    114. Tosti, D. T., & Stotz, R. D. (2001). Brand: Building your brand from the inside out. Marketing Management, 10(2), 28.
    115. Trimble, D. E. (2006). ORGANIZATIONAL COMMITMENT, JOB SATISFACTION, AND TURNOVER INTENTION OF MISSIONARIES. Journal of Psychology & Theology, 34(4).
    116. Tsai, C. T., & Kao, C. F. (2004). The relationships among motivational orientations, climate for organization innovation, and employee innovative behavior: A test of Amabile’s motivational synergy model. Journal of Management, 21(5), 571-592.
    117. Tucker, C. J., Slayback, D. A., Pinzon, J. E., Los, S. O., Myneni, R. B., & Taylor, M. G. (2001). Higher northern latitude normalized difference vegetation index and growing season trends from 1982 to 1999. International journal of biometeorology, 45(4), 184-190.
    118. Tuškej, U., Golob, U., & Podnar, K. (2013). The role of consumer–brand identification in building brand relationships. Journal of Business Research, 66(1), 53-59.
    119. Ulrich, D., & Brockbank, W. (2005). The HR value proposition. Harvard Business Press.
    120. Urde, M. (2003). Core value-based corporate brand building. European Journal of marketing, 37(7/8), 1017-1040.
    121. Vallaster, C. (2004). Internal brand building in multicultural organisations: a roadmap towards action research. Qualitative Market Research: An International Journal, 7(2), 100-113.
    122. Vallaster, C., & De Chernatony, L. (2005). Internationalisation of services brands: The role of leadership during the internal brand building process. Journal of Marketing Management, 21(1-2), 181-203.
    123. Vallaster, C., & De Chernatony, L. (2006). Internal brand building and structuration: the role of leadership. European Journal of Marketing, 40(7/8), 761-784.
    124. Van Den Hoof, B., & De Ridder, J. A. (2004). Knowledge sharing in context: the influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of knowledge management, 8(6), 117-130.
    125. Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of organizational behavior, 25(4), 439-459.
    126. Verhoef, P. C., Franses, P. H., & Hoekstra, J. C. (2002). The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?. Journal of the Academy of Marketing Science, 30(3), 202-216.
    127. Wagner, J., & Hollenbeck, J. R. (2005). Organizational behavior: Securing competitive advantage: Thomson South-Western. Mason, OH.
    128. Whitener, E. M. (2001). Do “high commitment” human resource practices affect employee commitment? A cross-level analysis using hierarchical linear modeling. Journal of management, 27(5), 515-535.
    129. Wright, P. M., & Nishii, L. H. (2007). Strategic HRM and organizational behavior: Integrating multiple levels of analysis. CAHRS Working Paper Series, 468.
    130. Yaniv, E., & Farkas, F. (2005). The impact of person-organization fit on the corporate brand perception of employees and of customers. Journal of Change Management, 5(4), 447-461.
    131. Yeh-Yun Lin, C., & Yi-Ching Chen, M. (2007). Does innovation lead to performance? An empirical study of SMEs in Taiwan. Management Research News, 30(2), 115-132.
    132. Yukl, G., & Mahsud, R. (2010). Why flexible and adaptive leadership is essential. Consulting Psychology Journal: Practice and Research, 62(2), 81.
    133. Zaccaro, S. J., & Klimoski, R. (2002). The interface of leadership and team processes.
    134. Zorn, T. E. (2002). Converging within divergence: Overcoming the disciplinary fragmentation in business communication, organizational communication, and public relations. Business Communication Quarterly, 65(2), 44-53.

    QR CODE