An FSM-GOMS based mobile phone interface design for the senior citizens

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研究生：	張煒翰 Wei-Han Chang
論文名稱：	An FSM-GOMS based mobile phone interface design for the senior citizens 以FSM-GOMS為基礎之中高齡使用者手機介面設計
指導教授：	黃雪玲 Sheue-Ling Hwang
口試委員:
學位類別：	碩士 Master
系所名稱：	工學院 - 工業工程與工程管理學系 Department of Industrial Engineering and Engineering Management
論文出版年：	2008
畢業學年度：	96
語文別：	英文
論文頁數：	69
中文關鍵詞：	中高齡、手機、介面設計
外文關鍵詞：	elderly, mobile phone, interface design
相關次數：	點閱：1 下載：0
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近年來，舉凡手機、相機、MP3等等的行動裝置越來越普遍，尤其手機已經成為現代人必備的行動裝置。而又因為醫療的進步，人口老化成為世界的趨勢，因此中高齡行動裝置使用族群也日益擴大。
使用者隨著年齡的增長，生理限制以及認知限制成為兩大限制，而這些限制造成使用手機的困擾，所以一般的手機無法滿足中高齡族群的使用需求。
因此，本研究之目的在於設計出符合中高齡者使用之手機介面。一開始我們使用問卷來實行使用者中心設計。依照問卷分析的結果，利用手機模擬進行介面之設計。藉由實驗來測試模擬新介面之績效。
透過實驗確認模擬之手機介面能減少使用時間以及減少錯誤率，並提高使用者之滿意度。本研究結果證實，在設計手機介面時將中高齡使用者的需求列入設計考量，能讓中高齡使用者獲得極大的幫助。期望未來發展能擴大範圍與對象，以期讓所有中高齡者都能得到手機帶來的便利。

In recent years, mobile device such as mobile phone, digital camera, MP3 are becoming ubiquitous, especially for mobile phone which is the necessary product for modern people. With improved medical treatment, the floridisation is the trend of the world, and thus there are more and more old people may use mobile phones.
Physical limitation and cognitive limitation are two limitations when people get old, and these make elders confused, and thus the usual mobile phone can not satisfy the elders.
Therefore, the goal of this study is to design a mobile phone especially for the elders. First we use questionnaire to attain User-centered development. Then according to the questionnaire results, the mobile phone interface is designed and simulated by computer. The effect of the simulated interface is verified by an experiment. The results revealed that users searching time and error rate were reduced significantly. Besides, the users are more satisfied with the simulated interface. The results of the study verified that it would be beneficial to concern with user’s need while designing mobile phone interface. It is hoped that all elder users would enjoy the convenience with mobile phones.

摘要    i
ABSTRACT    ii
致謝    iii
LIST OF FIGURES    vi
LIST OF TABLES    vii
CHAPTER 1 INTRODUCTION    1
1-1    BACKGROUND AND MOTIVATION    1
1-1-1 Introduction of mobile device    1
1-1-2 Mobile device-mobile phone history    1
1-1-3 Floridisation    2
1-2 OBJECTIVES    3
1-3 RESEARCH FRAMEWORK    3
CHAPTER 2 LITERATURE REVIEW    5
2-1 MOBILE DEVICE INTERFACE DESIGN    5
2-1-1 HCI definition    5
2-1-2 The basis of HCI design    5
2-1-3 User-centered development    6
2-1-4 Design methods    7
2-2 LIMITATIONS OF THE ELDERLY    10
2-2-1 Physical ability/limitations    11
2-2-2 Cognitive ability/limitations    11
2-3 INTERACTION BETWEEN THE ELDERLY AND THE MOBILE DEVICE    13
2-3-1 The user (elders)    13
2-3-2 The computer (mobile phone)    13
2-3-3 The interaction    16
CHAPTER 3 RESEARCH METHOD    17
3-1 USER REQUIREMENTS ANALYSIS    17
3-1-1 Questionnaire design    18
3-1-2 Questionnaire subjects    19
3-1-3 The result of questionnaire    20
3-2 CONSTRUCTING MODELS    24
3-2-1 Introduction of FSM-GOMS    24
3-2-2 Product development process    25
3-2-3 New menu structure    25
3-2-4 FSM structure of new interface menu    27
3-3 EXPERIMENTS AND VERIFICATION    33
3-3-1 Experimental design    33
3-3-2 Subjects    34
3-3-3 Apparatus    35
3-3-4 Experimental tasks    35
3-3-5 Procedure    36
CHAPTER 4 EXPERIMENTAL RESULTS    38
4-1 EXPERIMENTAL DATA ANALYSIS    38
4-1-1 Comparison of the operation time between A1 and A2 interface    38
4-1-2 Comparison of the number of errors between A1 and A2 interface    40
4-1-3 Analysis of the subjective evaluation    43
4-2 DISCUSSION    45
4-3 LIMITATIONS OF EXPERIMENTS    47
CHAPTER 5 CONCLUSION    48
5-1 THE CONTRIBUTIONS OF THE RESEARCH    48
5-2 FUTURE WORKS    49
REFERENCES    50
Appendix A    52
Appendix B    57
Appendix C    58

                                

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