此論文在探討半導體產業供需失衡問題，以個案方式介紹如何運用服務主導邏輯，促進各利害關係人合作，共建資訊系統，讓資訊更透明及掌握度更高，讓供給能貼近需求，以解決供需失衡問題，透過建構資訊系統達到供應鏈管理策略，並與個案公司的整體策略方向一致。希望此個案能幫助學術界或產業界，想解決類似問題者，提供一個參考示範。本研究首先簡介半導體產業背景，需求不斷的成長，但供給卻出了問題，從個案公司角度看面臨的狀況，預定怎麼解決問題，而執行之後，帶來了什麼好處。其次，在文獻探討部分，本研究整理半導體產業供應鏈、IC測試過程、IC設計業之長鞭效應、供應鏈資訊共享、及服務主導邏輯等研究。之後，介紹個案公司背景及概況，以及個案公司為了成長產能倍增，導入委測廠及導入系統過程遇到了兩類困難點(技術上/觀念上)，技術困難點以建構資訊系統來解決，本研究詳述系統導入過程、以及系統完成後報表樣態介紹，而觀念困難點則運用服務主導邏輯解決、並詳述如何有效溝通解決的過程。本論文，說明系統完成後對個案公司、產業供應鏈資訊更即時及透明，讓整體調控更加順暢。後續建議建立更多回饋機制，讓供應鏈合作更密切、產出效益更大化。

This thesis discusses the issue of supply-demand imbalance in the semiconductor industry and presents a case study on how to apply a service-dominant logic to promote collaboration among stakeholders, co-create information systems, enhance information transparency, and improve supply alignment with demand to address the supply-demand imbalance. By constructing an information system, the paper aims to achieve supply chain management strategies that align with the overall strategic direction of the case company. It is hoped that this case study can serve as a reference and assist academia and industry professionals in solving similar problems.

The thesis first introduces the background of the semiconductor industry, highlighting the continuous growth of demand and the problems encountered in supply. From the perspective of individual companies, it describes the situation they face and how they plan to solve the problem. It then presents the benefits that were achieved after implementing the plan.

Next, the literature review summarizes previous research on the semiconductor industry supply chain, IC testing processes, the bullwhip effect, supply chain information sharing, and service-dominant logic.The case study includes an overview of the background of the company and its growth strategy, which involved doubling production capacity by introducing outsourcing and implementing an information system. The study also details two types of difficulties encountered during the system implementation process: technical and conceptual. The technical difficulties were solved by building an information system, and the study describes the system implementation process and the report formats after completion. The conceptual difficulties were addressed using service-dominant logic, and the study provides a detailed account of the effective communication and problem-solving process.

Finally, this thesis explains that the completed system provides more timely and transparent information to the case company and its industry supply chain, facilitating smoother overall control. The study suggests establishing more feedback mechanisms to promote closer collaboration among the supply chain and maximize output efficiency.

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