研究生: |
陳映辰 Chen, Ying-Chen |
---|---|
論文名稱: |
採用行動設計研究方法創新永續生活消費合作社漂書服務系統 The Innovation of Book Crossing Service System for a Sustainability Consumer Cooperative Using an Action Design Research Approach |
指導教授: |
林福仁
Lin, Fu-Ren |
口試委員: |
曾元琦
Tseng, Yuan-Chi 謝佩珊 Hsieh, Pei-Shan |
學位類別: |
碩士 Master |
系所名稱: |
科技管理學院 - 服務科學研究所 Institute of Service Science |
論文出版年: | 2024 |
畢業學年度: | 112 |
語文別: | 中文 |
論文頁數: | 137 |
中文關鍵詞: | 漂書 、服務設計 、服務主導邏輯 、行動設計研究 、消費合作社 |
外文關鍵詞: | Book Crossing, Service Design, Service-Dominant Logic, Action Design Research, Consumer Cooperative |
相關次數: | 點閱:61 下載:0 |
分享至: |
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
現代社會面臨著城鄉差距與發展失衡的挑戰,尤其是在臺灣地狹人稠的土地上,鄉村與都市因地理位置的臨近而存在著生產與生活的互補價值。
有限責任臺灣城鄉永續生活消費合作社的倡議成立,期望透過城鎮與鄉村的合作經濟,共同實現永續生活的需求,以城鄉空間距離之徑,名為「十里方圓」,並提倡採用永續循環的生活方式,以實現永續目標。合作社秉持互助、平等和公開的原則,強調社員共同擁有、共同承擔,是主動的消費者,擁有積極的參與能動性,體現了服務主導邏輯中「顧客是價值的共創者」的理念。透過社員間的互動,顧客參與制定服務內容,實現共同價值的創造。在學術和學習活動為主的校園,書籍作為知識載體成為校園最大永續循環的物質,因此合作社倡導行動者(Actor)的自主性和價值共創,並推動「漂書服務」:鼓勵二手書的循環閱讀。
本研究以行動設計研究方法(Action Design Research, ADR)作為研究架構,迭代推動二手書漂書服務的設計,引導校園內的師生參與成為行動者(Actor),以共同需求創造價值,最終增強消費合作社作為永續生活服務系統的活力。
本研究的學術層面探討了行動設計研究方法在消費合作社行銷實務中的可行性與迭代過程,提供了方法學應用的結果與建議。在實務應用層面,透過服務設計與設計思考的方法,為校園內永續專案的推動提供了之方法論實踐的指引。
Modern society faces challenges related to the urban-rural divide and unbal-anced development, particularly in Taiwan, where the close geographic prox-imity between rural and urban areas offers complementary values in produc-tion and lifestyle. The Taiwan Urban and Rural Sustainable Consumption Co-operative was established to address these challenges, aiming to realize sus-tainable living through urban-rural cooperative economics. This cooperative promotes sustainable and circular lifestyles to achieve sustainability goals. It adheres to principles of mutual aid, equality, and transparency, emphasizing that members are co-owners and co-responsible participants. This aligns with the Service-Dominant Logic, where customers are co-creators of value.
In academic and learning-focused campuses, books, as carriers of knowledge, are key materials in sustainable cycles. The cooperative thus advocates for the autonomy and value co-creation of actors and promotes the "Book Cross-ing Service," encouraging the circulation and reading of second-hand books.
This study employs Action Design Research as its methodological framework, iteratively advancing the design of the second-hand book service system. It engages actors, fostering value creation through shared needs, ultimately en-hancing the cooperative's vitality as a sustainable living service system. Aca-demically, the study explores the feasibility and iterative process of applying ADR in cooperative marketing practices, providing methodological insights and recommendations. Practically, it offers guidance for implementing service design and design thinking methods in campus sustainability projects.
一、中文文獻與參考資料
合作社問與答。內政部合作事業入口網。取自網址 https://coop.moi.gov.tw/cphp/aboutView/list7
合作社章程(2023)。十里方圓 有限責任臺灣城鄉永續生活消費合作社. https://www.coop4sustainability.live/regulation
張素茹(2010)。圖書漂流閱讀活動之行動研究-以沙鹿鎮深波圖書館為例〔碩士論文,國立臺灣師範大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0021-1610201315203022
莊崴(2013)。自由 分享 閱讀:漂書運動在台灣。全國新書資訊月刊,(179),4-8。https://www.airitilibrary.com/Article/Detail?DocID=P20130812006-201311-201312270003-201312270003-4-8
呂姿玲 (2018)。 讓閱讀無所不在—臺灣公共圖書館實體服務通路的翻轉。國家圖書館館刊,107(1), 111-126。
池熙璿(譯)(2016)。 服務主導邏輯(初版)。新北市:中國生產力中心。(Lusch&Vargo, 2010)
李欣如 (2005)。書香遠播第 26 期: 圖書館網路通。 國立公共資訊圖書館。https://www.nlpi.edu.tw/JournalListC003313.aspx?Cond=d9fc709c-8084-4e83-8d8a-3ebf59308537
魏欣平、林承禾 (2024 年 2 月 29 日)。清交學生臉書社團第一選擇?成為「清交二手大拍賣XD」的正式社員後。清檸。https://nthulemonnews.com/cheng-wei-qing-jiao-er-shou-da-pai-mai-xd-de-zheng-shi-she-yuan-hou/
張裕珍 (2023 年 12 月 13 日)。 清大退休教授李怡嚴捐8500萬再捐6萬冊書 吸引校友來尋寶。聯合新聞網。https://udn.com/news/story/6928/7638723
台灣漂書運動。 Facebook。 https://www.facebook.com/taiwan.funreading/
新北市漂書。https://activity3.library.ntpc.gov.tw/bookcrossing.html
交遊世界。 https://reading.motc.gov.tw/funread/index
陳建豪(2023 年 6 月 12 日)。 新竹湖口木酢達人xReWood,傳產二代的進擊,從一粒炭到一片林的廢材重生記。 微笑台灣。https://smiletaiwan.cw.com.tw/article/6444
內政部統計處。(2023)。內政統計通報。https://ws.moi.gov.tw/Download.ashx?u=LzAwMS9VcGxvYWQvNDAwL3JlbGZpbGUvOTAwOS8yNzkwMjEvNzM1MTM2M2EtN2FhNC00ZTA3LTg1MmQtYWE2MDk4MjNkYjFiLnBkZg%3D%3D&n=MTEy56ysMTbpgLHlhafmlL%2FntbHoqIjpgJrloLFf5pWZ6IKy56iL5bqmLnBkZg%3D%3D
二、英文文獻與參考資料
Our History. International Cooperative Alliance. Retrieved July 2024, 22, from https://ica.coop/en/cooperatives/history-cooperative-movement
Cooperative Identity, Values & Principles. International Cooperative Alliance. Retrieved July 2024, 22, from https://ica.coop/en/cooperatives/cooperative-identity
About Us. Bookcrossing. Retrieved July 2024, 22, from https://bookcrossing.com
Bookcrossing. Oxford Learner’s Dictionaries. Retrieved July 2024, 22, from https://www.oxfordlearnersdictionaries.com/definition/english/bookcrossing
Sein, M. K., Henfridsson, O., Purao, S., Rossi, M., & Lindgren, R. (2011). Action design research. MIS quarterly, 37-56.
Mullarkey, M. T., & Hevner, A. R. (2019). An elaborated action design research process model. European journal of information systems, 28(1), 6-20.
Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2010). Services marketing strategy. Wiley international encyclopedia of marketing.
Little Free Library. https://littlefreelibrary.org/
Book Crossing. https://www.bookcrossing.com/
Cronholm, S., & Göbel, H. (2022). Action design research: integration of method support. International Journal of Managing Projects in Business, 15(8), 19-47.