近年來，隨著網路速度的快速發展，各大廠商致力於將網路語音通話由個人電腦轉向智慧型行動裝置，並發展出許多應用，例如即時訊息的傳遞。但是，網路語音通話一直無法真的融入到民眾的日常生活中，有一個很重要的原因是網路通話的不穩定與傳遞速率低。隨著第四代行動通訊技術標準(4G)的蓬勃發展，網路語音通話的速度藉此得以提升，但是由於4G的架構與現有的電路交換系統並不相容，於是，我們發展出一個新型的通話機制—雲端網路電話交換機。
雲端網路電話交換機結合一般的網路語音通話與傳統的語音交換機，藉此連接網路電話與傳統電話，讓使用者可以在會議中以多種不同的通話形態進行通話。而且，雲端網路電話交換機可將語音封包轉換為網路封包，所以未來也可以和4G無縫接軌，並不需要有任何的更動。
雖然，雲端網路電話交換機是一個強而有力的系統，但這龐大的系統也造成資源過於分散與不易掌握，所以因運而生的是一個新形態的管理系統，主要是基於新型雲端網路電話交換機而設計的，同時參考了傳統的資源管理系統並加以改良而成。
此一雲端管理系統主要針對分散的伺服器進行整合與管理，整體架構可分為兩個部分，網頁端與伺服器端。主要概念為基於MVC架構，將資料的運算與呈現分開，在管理上也會方便許多。網頁端是使用JSP Javasript來作交叉使用。伺服器端則是使用Servlet進行操作與管理。

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