企業供應鏈計劃系統建置的優使性設計｜國立清華大學博碩士論文庫

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研究生：	林朝賢
論文名稱：	企業供應鏈計劃系統建置的優使性設計 Design for usability on enterprise supply chain planning systems implementation
指導教授：	黃雪玲王明揚
口試委員:
學位類別：	博士 Doctor
系所名稱：	工學院 - 工業工程與工程管理學系 Department of Industrial Engineering and Engineering Management
論文出版年：	2009
畢業學年度：	97
語文別：	英文
論文頁數：	127
中文關鍵詞：	優使性設計、人因、人機互動、供應鏈計劃、規劃與排程、半導體製造
外文關鍵詞：	design for usability, human factors, human-computer interaction, supply chain planning, planning and scheduling, semiconductor manufacturing
相關次數：	點閱：2 下載：0
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由於資訊科技與模型化技術的進步以及市場的競爭壓力，以最佳化設計為基礎的供應鏈計劃系統建置已成為近年來的潮流，然而，成功落實於產業界的案例稀少。從計畫人員觀點出發，對企業供應鏈計劃系統的優使性研究頗為缺乏。因此，本論文的目標在於延伸優使性的觀念，並且凝聚出應用於企業供應鏈計劃系統的優使性原則或概念模型。
本論文採用探索性的個案研究方式，以探討某半導體製造業界內的大型企業供應鏈計劃建置專案。這種實證研究為適當的，因為電腦系統的優使性評估應該在特定的情境下—也就是產業界。本文制定了研究對象企業內的計劃系統結構，與一個包含HTO-面向（人類、技術、組織）的研究架構，藉以指導資料收集與分析的程序。本研究結果可由以下三個構面呈現：第一、對APS（先進規劃系統）於產業界應用的重新評估。第二、提出一個有效的優使性設計方法以幫助業界供應鏈計劃系統的建置。第三、建立一個階層式人類–電腦合作模式的設計概念模型以應用於企業供應鏈計劃系統。
本研究的發現指出現實世界的生產計劃問題是尚未定義完整、複雜與動態的；此外，技術主導的APS系統建置所發現的陷阱可歸因於現實世界情況、人因、與組織等的構面。本研究由實務人員中萃取出一組關於計劃系統的優使性需求與處理策略，並因此突顯出一個由ICOM面向（輸入、控制、機制、輸出）所組成的優使性架構。對於計劃系統，本研究結果也顯示藉技術導向方式與模型化技巧以運用資訊技術所衍生的缺點，以及人類–電腦合作架構的優點。本實務研究取得了實用的洞悉性發現，並且提出了一個階層式人類為核心的設計概念模型，以應用在處於動態與複雜製造業環境下的企業供應鏈計劃系統。

Implementation of optimization-based supply chain planning (SCP) systems has become a fad due to advances in information technology and modeling techniques as well as market pressures. Unfortunately, successful implementation in the industrial settings is rare. There is insufficient study on the usability of enterprise SCP (E-SCP) systems from the perspective of the human planners who use them. Thus, this thesis aims to extend the concept of usability and crystallize design-for-usability (DFU) principles or conceptual models for E-SCP systems.
An explorative case study on a large-scale E-SCP project in the semiconductor manufacturing industry has been conducted in this research. Such kind of field research is appropriate because usability of computer systems should be evaluated in their specified context of use—i.e., the industrial settings. The architecture of planning systems under investigation and a framework composed of HTO-aspects (Human, Technological, and Organizational) are formulated to guide the data collection and analysis processes. The results are presented from three perspectives: (1) a reappraisal on APS (Advanced Planning and Scheduling) systems in the industrial settings, (2) an effective design-for-usability approach to guiding the implementation of E-SCP systems, and (3) a conceptual model of hierarchical human-computer collaboration for E-SCP systems.
The findings of this research indicate that real-world production planning problems are ill-defined, complex and dynamic; besides, major pitfalls regarding the deployment of technology-dominant APS systems are revealed to be attributable to the real-world context, human factors and organizational aspects. A set of usability needs and coping strategies for planning systems are extracted from the practitioners, which results in an emergent usability framework in the form of ICOM (Input, Control, Output, and Mechanism) dimensions. The findings also reveal drawbacks of tech-driven approach as well as advantage of human-computer collaboration scheme in employing information technology and modeling techniques. Practical insights are obtained from this field research and, consequently, a conceptual model of hierarchical human-centered designs is proposed for E-SCP systems in dynamic and complex manufacturing environments.

中文摘要    II
Abstract    IV
Figure Captions    XI
Table Captions    XII
Table Captions    XII
Chapter 1. Introduction    1
1 Background and motivation    1
2 Scope and usage of key terms    3
3 Research goal and importance    5
4 Structure of the thesis    7
Chapter 2. Literature reviews    9
1 A perspective on supply chain planning systems    10
1.1 General production planning and scheduling theory    10
1.2 Planning and scheduling in semiconductor manufacturing    12
2 A multidisciplinary approach to planning and scheduling    15
2.1 Human information processing    15
2.2 Human factors in systems engineering    16
2.3 Human performance in planning and scheduling    17
3 Usability aspect in systems design    19
Chapter 3. Research framework    22
1 Theoretical frameworks    22
1.1 Research questions    22
1.2 A hierarchical human-computer collaboration framework    23
1.3 Human, technological and organizational aspects    25
2 Research design    28
2.1 Data collection    28
2.2 Analytic strategy    30
3 Research settings: Enterprise SCP for semiconductor manufacturing    31
3.1 Challenges of semiconductor manufacturing    31
3.2 The E-SCP project    34
4 Towards a paradigm of human-computer collaboration    35
Chapter 4. A reappraisal on advanced planning and scheduling systems    37
1 Case description: APS implementation    37
2 A proposed framework to appraise APS in the industrial settings    39
3 Research results on APS reappraisal    40
3.1 Real-world planning practices    40
3.2 Analysis of the planning approaches in HTO-framework    44
3.3 Evaluation of the APS-dominant approach    49
4 Discussion on reappraisal of APS systems    54
4.1 Pitfalls in APS implementation    54
4.2 The realist approach    56
5 Conclusion on reappraisal of APS systems    57
Chapter 5. Design for usability on E-SCP systems implementation    59
1 Case description: design for usability on E-SCP systems    59
2 Development of a modeling approach    62
2.1 An ICOM formulation of the E-SCP systems    63
2.2 Usability database: Traceability matrix of design specs    65
3 Research results on DFU    67
3.1 Usability analysis of the E-SCP systems    67
3.2 Post implementation survey and interviews with key stakeholders    72
4 Discussion on DFU    79
4.1 On the Input dimension    80
4.2 On the Control-by-Human dimension    80
4.3 On the Output dimension    81
4.4 On the Mechanism dimension    82
4.5 On holistic DFU framework for E-SCP systems    83
5 Conclusion on DFU    85
Chapter 6. Hierarchical human-centered designs for E-SCP systems    86
1 Case description: on E-SCP systems designs    86
2 Development of a modeling approach    88
2.1 A hierarchical structure of planning systems    88
2.2 Human-centered design for planning systems    90
3 Research results on human-computer collaboration    91
3.1 A comparative study of two solution designs    91
3.2 A conceptual model of hierarchical human-centered designs    99
4 Discussion on hierarchical human-centered designs    103
4.1 On tech-driven optimization-based systems    103
4.2 On human-computer collaboration    104
4.3 On hierarchical human-centered designs    105
4.4 Implications and limitations    106
5 Conclusion on hierarchical human-centered designs    107
6 Appendix tables    108
Chapter 7. Conclusions and future research    113
1 Conclusions    113
2 Future research    114
References    116

                                

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