本研究整合KT(Kepner & Tregoe)式理性思考法於萃智問題解決流程，將此流程擴充為六個階段：(0)狀況評估、(1)問題定義、(2)問題分析、(3)解答產生、(4)解答選擇與整合、(5)解答驗證，以幫助使用者從模糊的表徵現象收斂至問題點，以針對其核心關鍵不利點解決問題。本研究補足萃智問題解決流程難以在模糊、複雜問題情況下進行解題之不足，利用KT式理性思考法中狀況評估，從複雜、模糊的表徵狀況中，找出明確的表徵問題及其細部現象，再配合檢視流程、建立假說與驗證，辨識確切問題點與其所在系統位置，並整合其問題分析中是與不是(Is, Is not)比較，清楚描述偏差現象及其最接近之邏輯，以訂定明確目標、釐清可能疑點；並引入不利後果評估於決策分析中，以進行解答之負面因素評估；此外，本研究改善功能分析，增加多元件間功能表達方式與功能-功能間之功能關係，以及改善因果衝突鏈分析，提出利用問題點相關元件之屬性，作為因果關係思考的模式，以辨識更多不利點。
本研究貢獻包含：(1)提供一整合KT式理性思考法之問題解決流程，於複雜、模糊之表徵狀況下，以狀況評估工具有系統的收斂至問題點再加以解題，並整合其問題分析是與不是(Is, Is not)比較與決策分析不利後果評估；(2)提出進階功能分析，建立新的元件與功能表達方式；(3)提出基於屬性的因果衝突鏈分析，以元件-屬性有系統的辨識更多不利點；(4)建立系統化流程、表單與使用說明。

This research integrated KT (Kepner & Tregoe) method and TRIZ tools for problem solving. The process includes six stages: (0) Situation Appraisal; (1) Problem Definition; (2) Problem Analysis; (3) Solution Generations; (4) Solution Selection and Integration; and (5) Solution Verification. This structured process can help problem solvers convert murky surface problems to specific problem points, and then to critical key disadvantage(s) effectively. To make up the front-end process for solving murky, complex problems. The process modifies “Situation Appraisal” of the KT method with backward process reviews and added failure hypothesis to identify the failure point(s). The process further adopted “Is, Is not” method to clarify problem and “Risk Analysis” to select solutions. In addition, the capability of expressing function relationships among multiple components and function-upon-function were established. A new method of attribubte-based cause-effect contradiction chain analysis was established to help user identify more potential problem causes thus leading to more possible solutions.
The contributions of this research include: 1) Integrating KT method into an existing TRIZ process to help analyze murky, complex problems more effectively; 2) Enhancing Function Analysis to include capability of expressing multiple functions among components and function-up-functions; 3) Proposing the Attribute-based Cause-Effect Contradiction Chain Analysis which can identify more detail advantages thus providing more opportunity for problem solving; 4)Establishing the forms and explanation for the full process to facilitate problem solving.

英文參考文獻：
1. Altshuller, G. (1984), “Creativity as an Exact Science: The Theory of the Solution of Inventive Problems”, New York, NY: Gordon & Breach.
2. Altshuller, G. (1996), “And suddenly the inventor appeared：TRIZ, the theory of inventive problem solving”, Worcester, MA: Technical Innovation Center.
3. Belski, I. (2007), “Improve Your Thinking: Substance-Field Analysis”, Melbourne.A, TRIZ4U.
4. Burge, S. (2009), “The Systems Engineering Tool Box”, Available on line at: http://www.burgehugheswalsh.co.uk/uploaded/documents/Pugh-Matrix-v1.1.pdf (access date: 2012/12/04).
5. Bukhman, I. (2012), “TRIZ technology for innovation”, Cubic Creativity Company.
6. Cooke, J. (2009), “How to have your TRIZ cake and eat it too?”, The Altshuller Institute for TRIZ Studies.
7. Dettmer, H. W. (1997), “Goldratt’s Theory of Constraints : A System Approach to Continuous Improvement”, ASQC Quality Press.
8. GEN3 Partner, Inc, “Failure Anticipation Analysis” Classnotes.
9. GEN3 Partner, Inc, “Super-Effect Analysis” Classnotes.
10. Ikovenko, S. (2010), “MA TRIZ Level 3” Course material.
11. Ikovenko, S. (2009), “MA TRIZ Level 2” Course material.
12. Ikovenko, S. (2009), “MA TRIZ Level 1” Course material.
13. Ideation International (2005), Innovation WorkBench, Ideation Internatinal.
14. Kaplan, S., S.Visnepolschi, B. Zlotin, and A. Zusman (1999), “New Tools for Failure and Risk Analysis: An Introduction to Anticipatory Failure Determination (AFD) and the Theory of Scenario Structuring, Ideation International”, Ideation International Inc.
15. Kepner, C. H. and B. B. Tregoe (1997), “The new rational manager”, Princeton Research Press.
16. Nakagawa, T. (2004), “Problem Solving Methodology for Innovation: TRIZ/USIT. Its Philosophy, Methods, Knowledge Bases, and Software Tools”, TRIZ Home Page in Japan, Available on line at: http://www.osaka-gu.ac.jp/php/nakagawa/TRIZ/eTRIZ/epapers/e2004Papers/eNakaJAIST0402/eNakaTRIZIntro040825.html (access date: 2013/01/14).
17. Lan, W. C., Nadia Aulia, Ruben Berrios, Nai-Wen Kuo, and D. Daniel Sheu. (2013), “Yield Improvement for MCM IC Assembling”, The 2013 Joint Conference of the 4th International Conference on Systematic Innovation & the 5th IFIP Computer- Aided Innovation, June 27-29, Hsinchu, Taiwan, R.O.C.
18. Litvin, S.S. (2005), “NEW TRIZ-BASED TOOL — FUNCTION-ORIENTED SEARCH (FOS)”, The TRIZ Journal.
19. Marconi, J. and M. Works (1998), “ARIZ: the algorithm for inventive problem solving”, The TRIZ Journal.
20. Mann, D. L. (2002), “Hands on Systematic Innovation”, CREAX press.
21. Mann, D. L. and J. Coony (2003), “A Systematic Machine Maintenance Innovation Methodology”, Available on line at: http://ebookbrowse.com/thinking-for-systematic-innovation-pdf-d425383212 (access date: 2013/02/13).
22. Mann, D. L. (2007), “Hands on systematic innovation”, CREAX press.
23. Pugh, S. (1996), “Creating Innovative Products Using Total Design”, Addison-Wesley Publishing Co..
24. Rubina, N.V., I. Dolina, and T. Nakagawa (2002), “Topic 1. Modeling with Smart Little People.”, TRIZ Home Page in Japan, Available on line at: http://www.osaka-gu.ac.jp/php/nakagawa/TRIZ/eTRIZ/electures/eRubinaCIDBook3-2/GuideBook3-2-1.html (access date: 2013/01/14).
25. Savransky, S. D. (2000), “Engineering of creativity: Introduction to TRIZ methodology of inventive problem solving”, Boca Raton, FL: CRC Press.
26. Sheu, D. D., Sandra Chiu, and Tsung Hsing Lu. (2014), “TRIZ Identification of Solution Models by Function-Attribute Characteristics Using Mathematical Measures”, Accepted, The 5th International Conference on Systematic Innovation, July 16-18, San Jose, California, U.S.A.
27. Sheu, D. D., Hsiao Chen Li, Chun Ting Hou, and Hsin Rau. (2014), “Integrated Systematic Problem Analysis and Solving Techniques”, Accepted, The 5th International Conference on Systematic Innovation, July 16-18, San Jose, California, U.S.A.
28. Sheu, D. D., and Sandra Chiu. (2013), “Using Mathematical Methods to Identify TRIZ Model of Solutions: Examples of Relevant Trends Identifications”, The 2013 Joint Conference of the 4th International Conference on Systematic Innovation & the 5th IFIP Computer-Aided Innovation, June 27-29, Hsinchu, Taiwan, R.O.C.
29. Sheu, D. D., Robin Chen, and Hsn Rau. (2013), “Failure avoidance based problem solving approach using TRIZ”, The 2013 Joint Conference of the 4th International Conference on Systematic Innovation & the 5th IFIP Computer-Aided Innovation, June 27-29, Hsinchu, Taiwan, R.O.C.
30. Sheu, D. Daniel and Mike Hou. (2012) “TRIZ-based Systematic Device Trimming Method: Theory and Applications”, the International Journal of Systematic Innovation, Vol 2, No.1, pp 2-21
31. Sheu, D. D., Eric Tsai, and Hsin Rau. (2012), "Integration between Cause-effect Chain Analysis and Root Contradiction Analysis and Its Applications", the 3rd International Conference on Systematic Innovation, July 10-12, Seoul, South Korea.
32. Sheu, D. D., and Yu-Chih Kuo. (2012), “Using TRIZ to Solve Lead Frame Delamination Problem in Component Packaging”, the 3rd International Conference on Systematic Innovation, July 10-12, Seoul, South Korea.
33. Sheu, D. D., Yu Ting Huang, and Chia Hung Chen. (2011), “Automatic Identification of Relevant Technical Trends using Function-Attribute Relationships and Cosine Mapping”, the 2nd International Conference on Systematic Innovation, May 26-28, Shanghai, China
34. Sheu, D. D., and Ming-Chih Tsai. (2011), “Cause Effect and Contradiction Chain Analysis for conflict Identification and Problem Solving”, the 2nd International Conference on Systematic Innovation, May 26-28, Shanghai, China.
35. Terninko, J., A. Zusman, and B. Zoltin (1998), “Systematic Innovation An Introduction to TRIZ”, New York, St. Lucie Press.
36. Ulrich, K.T., and S.D. Eppinger (2000), “Product Design and Development”, McGraw-Hill.
37. Zlotin, B. and A. Zusman (1991), “ARIZ on the Move”, The TRIZ Journal.
38. Zlotin, B. and A. Zusman (2003), “Levels of Invention and Intellectual Property Strategies”, Available on line at: http://www.ideationtriz.com/new/materials/levelsofinventionedited.pdf (access dete: 2013/01/23).
39. Zlotin, B. and A. Zusman (2005), “The Concept of Resources in TRIZ: Past、Present、Future”, Available on line at: http://www.google.com.tw/url?sa=t&rct=j&q=+The+Concept+of+Resources+in+TRIZ:+Past%E3%80%81Present%E3%80%81Future&source=web&cd=1&ved=0CDsQFjAA&url=http%3A%2F%2Fciteseerx.ist.psu.edu%2Fviewdoc%2Fdownload%3Fdoi%3D10.1.1.117.7056%26rep%3Drep1%26type%3Dpdf&ei=s02wUbudMcfVkAWz3oGwDg&usg=AFQjCNE55-ghvwSKRcjY8iNJ-7aiikeaMQ&bvm=bv.47534661,d.dGI&cad=rja (accessed 2013/02/13).
40. Zusman, A. and B. Zoltin, “TRIZ Tutorial #4. Resources -- a pathway to ideality”, Ideation International Inc., Available on line at: http://www.ideationtriz.com/TRIZ_tutorial_4.asp (access date: 2013/01/19).
41. Zusman, A. and B. Zoltin, “TRIZ Tutorial #6. Smart Little Creatures”, Ideation International Inc., Available on line at: http://www.ideationtriz.com/TRIZ_tutorial_6.asp (access date: 2013/01/14).

中文參考文獻：
42. Kepner, C. H. and B. B. Tregoe（2004），問題分析與決策，中國生產力中心，伍學經、顏斯華 譯。
43. Kepner, C. H. and B. B. Tregoe（1986），問題分析與決策，中國生產力中心，伍學經、顏斯華 譯。
44. 李曉真 ( 2013 )，「整合性萃智發明性問題解題流程建構」，國立清華大學工業工程與工程管理研究所碩士論文。
45. 呂宗興（2012），「萃智趨勢分析與應用之研究」，國立清華大學工業工程與工程管理研究所碩士論文。
46. 邱聖家 ( 2013 )，「使用相似性指標辨識萃智解答模型:以相關趨勢辨識為例」，國立清華大學工業工程與工程管理研究所碩士論文。
47. 林芸蔓（2010），「基於萃智的電腦輔助之修剪流程與工具」，國立清華大學工業工程與工程管理研究所碩士論文。
48. 許棟樑、李曉真（2014），“整合性萃智發明性問題解題流程建構”，2014大中華系統性創新研討會暨第六屆中華系統性創新學會年會，2014/01/03，遠東科技大學，台灣台南。
49. 許棟樑、邱聖家（2013），“使用數理方法辨識萃智解答模型-以趨勢解題為例”，2013中華萃思（TRIZ）學會學術與實務研討會暨第六屆海峽兩岸創新方法研討會，2013/08/10，中國天津，河北工業大學。
50. 許棟樑、陳威呈（2013），“萃智功能分析與功能關係分析的解答指引: 新的解題模式”，2013系統性創新研討會暨第五屆中華系統性創新學會年會，2013/01/05，台灣中壢，中原大學。
51. 許棟樑、陳幸志（2013），“基於萃智理論的流程分析與修剪方法”，2013系統性創新研討會暨第五屆中華系統性創新學會年會，2013/01/05，台灣中壢，中原大學。
52. 許棟樑（2013），萃智創新工具精進：中篇，亞卓國際顧問股份有限公司。
53. 許棟樑（2013），萃智創新工具精進：上篇，亞卓國際顧問股份有限公司。
54. 許棟樑、呂宗興（2012），“電腦輔助數理化萃智趨勢辨識工具”，2012中華萃思學會學術與實務研討會暨第五屆海峽兩岸創新方法研討會，2012/11/10，台灣新竹，中華大學。
55. 許棟樑、楊茜涵（2012），“整合萃智精實六標準差的系統化創新流程與工具”，2012大中華系統性創新研討會，2012/01/07，台灣高雄，義守大學。
56. 許棟樑、楊岳崙（2012），“電腦輔助萃智創新工具建立”，2012大中華系統性創新研討會，2012/01/07，台灣高雄，義守大學
57. 許棟樑（2014），「萃智系統性創新方法」課程教材。
58. 許棟樑、林芸蔓（2011），“基於萃智的電腦輔助之修剪流程與工具”，大中華系統性創新研討會，2011/01/15，台灣彰化。
59. 許棟樑、黃鈺婷（2011），“以功能屬性關係辨識相關技術演化趨勢”，大中華系統性創新研討會，2011/01/15，台灣彰化。
60. 許棟樑、蔡旻志（2011），“因果衝突鏈分析以辨識衝突和解決問題”，大中華系統性創新研討會，2011/01/15，台灣彰化。
61. 陳德望（2014），「問題分析與解決」課程講義。
62. 陳柏定（2013），「失效規避導向的問題解決方法」，國立清華大學工業工程與工程管理研究所碩士論文。
63. 陳幸志 ( 2012 )，「基於萃智理論的流程分析與修剪方法」，國立清華大學工業工程與工程管理研究所碩士論文。
64. 陳威呈（2012），「萃智前向思維問題解決流程」，國立清華大學工業工程與工程管理研究所碩士論文。
65. 陳佳宏（2011），「基於功能屬性之通用問題與解答模式：自動辨識解答之發明原則和趨勢」，國立清華大學工業工程與工程管理研究所博士論文。
66. 郭宇智（2008），「應用萃思工具解決封裝元件導線架脫層問題」，國立清華大學工業工程與工程管理研究所碩士論文。
67. 黃鈺婷（2011），「以功能屬性關係辨識相關技術演化趨勢」，國立清華大學工業工程與工程管理研究所碩士論文。
68. 楊岳崙（2011），「電腦輔助萃智創新工具建立」，國立清華大學工業工程與工程管理研究所碩士論文。
69. 楊茜涵（2011），「萃智精實六標準差流程整合」，國立清華大學工業工程與工程管理研究所碩士論文。
70. 蔡旻志（2010），「因果衝突鏈分析以辨識衝突和解決問題」，國立清華大學工業工程與工程管理研究所碩士論文。

網路參考文獻：
71. Google Patent Search: http://www.google.com/?tbm=pts.
72. Oxford Creativity – TRIZ Effects Database: http://www.oxfordcreativity.co.uk/.
73. 中華民國專利資訊檢索系統：http://twpat.tipo.gov.tw/.