隨著網際網路快速發展，網站成為最常用來傳遞訊息的方式之一。網頁之可用性與吸引力的不足常會造成使用者之滿意度降低，對於具有高資訊量之網頁來說，提升可用性及增加使用者的興趣尤為重要，例如藉由網頁吸引力及使用者滿意度之提升，能更有效地推廣能源政策及能源知識。因此，本研究之目的是透過多媒體介面設計，提升網頁滿意度及介面吸引力，並探討多媒體在此情境下之影響。
本研究對台灣現有的能源資訊網站進行調查並透過啟發式評估法進行網頁評估，從兩常用之介面設計原則中歸納出五點評量項目，針對此五點評量項目找出能源資訊網站的介面問題。本研究設計出一個多媒體介面雛型以探討多媒體之效果，實驗採用組間設計，包括兩個自變項（點擊音及滑入音）與兩水準（有音效與無音效）。
實驗結果顯示，使用包含聽標（Auditory icons）及點擊音（Click sound）的多媒體介面使用者，滿意度有顯著提升。根據研究結果，本研究提出能源資訊網站之設計建議，供未來網頁開發者參考，以避免常見的介面缺點再次出現。藉由改善網頁整體可用性，使用者滿意度也會提升，能源議題之相關知識也能被更有效地推廣。

Poor usability and lack of attractiveness may be barriers to user satisfaction. Enhancing usability and increasing user interest are critical for web pages that carry a high information load, such as those on energy policy and knowledge-promotion websites. The objectives of this study are to enhance the attractiveness and usability of web pages with a multimedia interface design and to explore the influence of multimedia in such environments.
A survey and heuristic evaluation of the usability of existing energy information websites in Taiwan was conducted in this study. Interface problems of energy information websites were identified through evaluation against five evaluation items we generalized from two recognized rules. We developed a multimedia interface prototype to explore the effects of multimedia. A between-groups experiment included two independent variables (on-click effects and mouse-over effects) with two levels (with or without).
The results of the experiment verified that satisfaction increased significantly when users employed the multimedia interface with auditory icons and click sound. Design suggestions for energy information websites are proposed so that common weaknesses can be avoided in the future. By improving the overall usability, users’ satisfaction with the websites will increase and knowledge of energy issues can be promoted.

Absar, R., and Guastavino, C. (2008). Usability of non-speech sounds in user interfaces. Proceedings of the 14th International Conference on Auditory Display (ICAD2008), 24-27 June, 2008, Paris, France. International Community for Auditory Display.

Brewster, S. A., Wright, P. C., & Edwards, A. D. N. (1992). A detailed investigation into the effectiveness of earcons. In Proceedings of The International Conference on Auditory Display '92, Santa Fe Institute, Santa Fe. Addison-Wesley.
Brewster, S. A., Wright, P. C., Dix, A. J., & Edwards, A. D. N. (1995). The sonic enhancement of graphical buttons. In K. Nordby, P. Helmerson, D. J. Gilmore and S. A. Arnesen (Eds.), Human-Computer Interaction, INTERACT '95, IFIP TC13 Interantional Conference on Human-Computer Interaction, 27-29 June, 1995, Lillehammer, Norway, 43-48.
Brewster, S. A. (1997). Using non-speech sound to overcome information overload. Displays, 17(3-4), 179-189.
Brewster, S. A., & Crease, M. G. (1999). Correcting menu usability problems with sound. Behaviour & Information Technology, 18(3), 165-177. doi: 10.1080/014492999119066
Brown, M. L., Newsome, S. L., & Glinert, E. P. (1989). An experiment into the use of auditory cues to reduce visual workload. CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Austin, Texas, 339-346. ACM.
Carroll, C., Marsden, P., Soden, P., Naylor, E., New, J. P., & Dornan, T. (2002). Involving users in the design and usability evaluation of a clinical decision support system. Computer Methods and Programs in Biomedicine, 69(2), 123-135.
Chin, J. P., Diehl, V. A., & Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Washington, DC, USA, 213-218. ACM.
Costa, C. J. (2010). Testing Usability of ERP Open Source Systems. OSDOC '10 Proceedings of the Workshop on Open Source and Design of Communication, Lisboa, Portugal, 25-30. ACM.
De Angeli, A., Sutcliffe, A., & Hartmann, J. (2006). Interaction, usability and aesthetics: what influences users' preferences? DIS '06 Proceedings of the 6th conference on Designing Interactive Systems, University Park, PA, USA, 271-280. ACM.
Dingler, T., Lindsay, J., & Walker, B. N. (2008). Learnabiltiy of sound cues for environmental features: auditory icons, earcons, spearcons, and speech. In Proceedings of The 14th International Conference on Auditory Display, IRCAM, Paris, France.
Dix, A., Finlay, J., Abowd, G. D., & Beale, R. (2004). Human-Computer Interaction (3 ed.). Upper Saddle River, NJ, USA: Prentice Hall.
Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information & Management, 43(1), 1-14. doi: 10.1016/j.im.2005.01.002
Garzonis, S., Jones, S., Jay, T., & O'Neill, E. (2009). Auditory icon and earcon mobile service notifications- intuitiveness, learnability, memorability and preference. CHI '09 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Boston, MA, USA, 1513-1522. ACM.
Gaver, W. W. (1989). The SonicFinder, An Interface That Uses Auditory Icons. Human-Computer Interaction, 4(1), 67-94.
Holzinger, A. (2005). Usability engineering methods for software developers. Communications of the ACM, 48(1), 71-74. doi: 10.1145/1039539.1039541
Lemmens, P. M., De Haan, A., Van Galen, G. P., & Meulenbroek, R. G. (2007). Emotionally charged earcons reveal affective congruency effects. Ergonomics, 50(12), 2017-2025. doi: 10.1080/00140130701524155
Madu, C. N., & Madu, A. A. (2002). Dimensions of E-quality. Quality & Reliability Management, 19(3), 246 - 258.
Nielsen, J., & Molich, R. (1990). Heuristic evaluation of user interfaces. CHI '90 Proceedings of the SIGCHI conference on human factors in computing systems: empowering people, Seattle, Washington, USA, 249-256. ACM.
Oviatt, S., Coulston, R., & Lunsford, R. (2004). When do we interact multimodally? Cognitive load and multimodal communication patterns. ICMI '04 Proceedings of the 6th international conference on Multimodal interfaces, State College, PA, USA, 129-136. ACM.
Reeves, L. M., Martin, J.-C., McTear, M., Raman, T. V., Stanney, K. M., Su, H., Kraal, B. (2004). Guidelines for multimodal user interface design. Communications of the ACM, 47(1), 57. doi: 10.1145/962081.962106
Research, Development and Evaluation Commission, Executive Yuan. (2013). Individual Household Digital Opportunity Survey.
Shneiderman, B., & Plaisant, C. (2010). Designing the User Interface: Strategies for Effective Human-Computer Interaction (5th Edition). Reading, MA, USA: Pearson Addison Wesley.
Singh, A., & Wesson, J. (2009). Evaluation Criteria for Assessing the Usability of ERP Systems. SAICSIT '09 Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists, Emfuleni, South Africa, 87-95. ACM.
Sutcliffe, A. G., Kurniawan, S., & Shin, J.-E. (2006). A method and advisor tool for multimedia user interface design. International Journal of Human-Computer Studies, 64(4), 375-392. doi: 10.1016/j.ijhcs.2005.08.016
Tractinsky, N., Katz, A. S., & Ikar, D. (2000). What is beautiful is usable. Interacting with Computers, 13(2), 127-145.
Tullis, T. S., & Stetson, J. N. (2004). A Comparison of Questionnaires for Assessing Website Usability. Paper presented at the Usability Professionals Association (UPA) 2004 conference, Minneapolis, MN.
US Department of Health and Human Services. Usability Testing. Retrieved Mar. 26, 2014, from
http://www.usability.gov/how-to-and-tools/methods/usability-testing.html
Ward, J., & Hiller, S. (2005). Usability Testing, Interface Design, and Portals. Journal of Library Administration, 43(1), 155-171. doi: 10.1300/J111v43n01_10
Wersenyi, G. (2009). Evaluation of auditory representations for selected applications of a Graphical User Interface. Proceedings of the 15th International Conference on Auditory Display (ICAD 09), Copenhagen, Denmark, 41-48.
Zviran, M., Glezer, C., & Avni, I. (2006). User satisfaction from commercial web sites: The effect of design and use. Information & Management, 43(2), 157-178. doi: 10.1016/j.im.2005.04.002