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研究生: 黃佳卉
Huang, Chia-hui
論文名稱: 高齡勞工之職務再設計
Job Redesign for Aging Workers
指導教授: 游志雲
口試委員: 陳志勇
杜信宏
學位類別: 碩士
Master
系所名稱: 工學院 - 工業工程與工程管理學系
Department of Industrial Engineering and Engineering Management
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 91
中文關鍵詞: 高齡勞工職務再設計工作能力指數
外文關鍵詞: IMBA, aging workers
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  •   人口老化是先進國家很嚴重的社會問題,老年人口快速增加,出生率持續下降,人口學專家稱之為「銀髮海嘯」,事業單位將會面臨勞動力嚴重不足的問題,老人安養與社會救濟負擔逐漸加重,這個現象逐漸蔓延、日益加深,我國也受到這道海嘯的威脅。台灣將很快地面臨嚴重的勞工短缺問題,因此,高齡勞工的發展是越來越重要。儘管高齡者身心功能會隨著年紀增長而退化,但是他們擁有經驗及穩定性,善用高齡勞工將可以有效地解決勞動力不足及社會負擔之問題。
      本研究主要目的為探討高齡者的能力限制,就這些能力限制來改善高齡勞工職務與工作場所。以本研究室開發的「人因工程工作場所改善的技術」為本,納入德國與芬蘭提出的高齡勞工之工作能力評估方法,來建立兩張評估表及一張改善方案工作表。機械修理廠的兩名高齡勞工實地填寫這份評估表,來進行評估表的驗證,結果顯示這份評估表能夠適切的評估工作能力與工作需求間之差異,再利用改善方案工作表輔助工作職務再設計,勞工與管理者對於改善工作場所的重新設計頗為讚賞。儘管如此,評估表之形式過於冗長和繁瑣應該刪節或縮短,有待後續研究。
      本研究結果對於導入職務再設計來建構高齡勞工之健康安全的工作環境,有了一道曙光,高齡勞工能夠繼續發揮所長貢獻公司,事業單位能夠減少額外人力成本支出,並且減輕國家對於老人照護等社會救濟問題。


      Population aging is an ever-increasing social problem in developed countries. The elderly population is increasing; however the birth rate is declining. The Industry faces a serious shortage of labor force, but elderly care and were fare assistance tax a significant burden to the society. The demographic experts call it "silver tsunami". This silver tsunami is gradually spreading and deepening. Taiwan has not only been in the threat of this tsunami, but will also be driven to a far more extend, because the birth rate is highly declined. As a consequence, Taiwan will face serious labor shortage problem soon, therefore, the development of the aging workers is increasingly important. Although, the elderly is physically and psychologically disadvantageous, they are more experienced and stable. Make good use of the elderly will be a probable mean to solve the labor shortage and social burden effectively.
      This study aims to assess the elderly's physical and psychological ability limits to match the works by modifying operation demands and redesigning of workplace. Incorporating the two methods in assessing the work abilities of the elderly and work demands proposed by Finland and Germany, and the ergonomic workplace improvement technology which we developed in our lab, this study has devised two evaluation forms and one improvement plan worksheet.
      These forms and worksheet has been tested on 2 elderly workers in a machine repairing shop. The result shows that these forms and worksheet are quite suitable in assessing the match between their personal ability and work demand. These elderly workers were quite appreciated to the improved workplace re-design. Nevertheless, it is suggested that the forms are too lengthy and tedious (quote "we do not have much time left"); they should be abridged or shortened.
      The result of this study cast a little light on the implementing of job redesign in constructing a healthy and safe working environment for the elderly. It seems to be quite promising, that the elderly is able to continue contribute their ability to the industry and elderly care and were fare assistance can be lessened.

    摘要 i Abstract ii 目錄 iv 圖目錄 vi 表目錄 ix 第一章 緒論 1 1.1研究背景 1 1.2研究目的 4 第二章 文獻回顧 5 2.1 台灣人口變遷趨勢 5 2.2 高齡者特質 8 2.2.1 生理功能退化 9 2.2.2 心理功能退化 16 2.3 先進國家之配套措施 16 2.3.1 美國 16 2.3.2 澳洲 28 2.3.3 芬蘭 30 2.3.4 德國 34 2.4 成功的改善案例 41 2.4.1 寶馬汽車公司改善案例 41 2.4.2 福特汽車公司改善案例 45 第三章 研究方法 49 3.1 研究流程 49 3.2 研究方法 51 3.2.1 工作能力評估表 51 3.2.2 工作需求評估表 59 3.2.3 改善方案工作表 60 第四章 研究結果 62 4.1 旋轉幫浦拆裝作業 62 4.2 挖土機引擎組裝作業 67 4.3 小結 73 第五章 結論與建議 74 第六章 參考文獻 77 附錄A 工作能力評估表 80 附錄B 工作需求評估表 82 附錄C 改善方案工作表 83 附錄D 勞工A評估表 84 附錄E 勞工B評估表 88

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