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研究生: 李思慧
論文名稱: 工作壓力與任務績效之關聯性研究:以正向思考及個人-工作適配性為調節變項
指導教授: 吳淑鈴
口試委員:
學位類別: 碩士
Master
系所名稱: 南大校區系所調整院務中心 - 人力資源與數位學習科技研究所
Graduate Institute of Human Resource and eLearning Technology
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 122
中文關鍵詞: 工作壓力任務績效正向思考個人-工作適配性
外文關鍵詞: job stress, task performance, positive thinking, person-job fit
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  • 生活中處處都是壓力,壓力可能是阻力與危機,會對個人產生身心與行為上的危害;但壓力也可能是動力與轉機,會對個人帶來適度的刺激,進而提高工作品質與績效,所以,當壓力無適當調節機制時,就可能會對員工行為與組織發展產生危害。因此,本研究旨在探討工作壓力與任務績效之間的關聯性,以及探討正向思考和個人-工作適配性是否能對工作壓力與任務績效之間的關係產生調節效果。
    本研究以新竹以北縣市之高科技產業之正式員工為研究對象,採立意抽樣電子問卷調查,共發放433份問卷,回收328份,有效問卷324份,有效回收率為74.8%。研究結果發現工作壓力與任務績效間無顯著直接影響,但正向思考與個人-工作適配性於上述關係中具有部分調節效果,即正向思考能強化工作壓力與任務績效間的正向關係,而個人-工作適配性程度較高的員工,其任務績效反而會隨著工作壓力的提高而降低,但對適配性低的員工而言,隨著工作壓力的增加,其任務績效反而會提昇。本研究結果有助於組織了解工作壓力與績效間的調節機制,減少壓力對員工的衝擊與傷害,營造一個健康的組織氣候。


    Stressors are everywhere in our life. On one hand, it might result in a crisis that affects a person physically or mentally. On the other hand, it could be a catalyst and turning point to improve his/ her working quality and performance. The key point is whether a person could well-handle the stress. Therefore, this study aims to explore the impacts of job stress on task performance, and further to examine the moderating effect of positive thinking and person-job fit (P-J fit) on the job stress and task performance.
    Full-time high-tech industrial employees from northern Taiwan were recruited as the sample of this study. A survey method was adopted. The survey was sent to 433 participants and finally, responses sent back by 328 participants were received. After deleting four invalid questionnaires, the return rate was 74.8%. The findings revealed that job stress could not explain task performance, but positive thinking and P-J fit had partially moderating effect between job stress and task performance. Positive thinking can strengthen the positive relationship between job stress and task performance. The employees with higher degree of P-J fit have lower task performance while they feel higher job stress. Instead, the employees with lower degree of P-J fit, have higher task performance while they feel higher job stress. The results of this study help organizations to understand the moderator between job stress and performance, which may contribute to avoid the bad impact of the job-pressure on the employees and further to create a healthy organization climate.

    表次---------------------------------------vii 圖次--------------------------------------viii 第一章 緒論---------------------------------1 第一節 研究背景與動機-------------------------1 第二節 研究目的------------------------------4 第三節 名詞釋義------------------------------5 第二章 文獻探討------------------------------7 第一節 工作壓力------------------------------7 第二節 任務績效-----------------------------18 第三節 正向思考-----------------------------23 第四節 個人-工作適配性----------------------29 第五節 研究變項相關文獻之探討與推導------------39 第三章 研究方法-----------------------------44 第一節 研究架構-----------------------------44 第二節 研究對象-----------------------------46 第三節 研究工具-----------------------------50 第四章 研究結果與討論------------------------57 第一節 信效度分析---------------------------57 第二節 現況分析-----------------------------63 第三節 相關分析-----------------------------65 第四節 迴歸分析-----------------------------68 第五章 結論與建議---------------------------86 第一節 結論--------------------------------86 第二節 建議--------------------------------90 附錄----------------------------------------93 附錄一、原始量表-----------------------------93 附錄二、正式問卷-----------------------------95 附錄三:原始量表授權信------------------------99 參考文獻------------------------------------101

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