摘要
由於電子商務的蓬勃發展，現代企業中許多原以人力進行之文件管理工作，已逐漸為電子化文件管理系統取代。在文件管理課題中，文件審核任務常伴隨企業內外部交易等活動時發生，故其乃成為電子化文件管理系統是否具有實效之關鍵活動。其中，文件審核流程之正確與否，乃影響待審核文件是否正確傳送予審核人員並正確完成審核。若流程決策者未能全盤瞭解文件內容與審核群組前後之關聯性，即可能造成錯誤的流程決策、審核程序不流暢等問題，而形成無效之審核。此外，文件於審核過程中傳遞時，不完善之流程控管機制亦可能使企業無法即時掌握審核進度與文件狀態，及申請者無法即時確認審核結果並作成對應回應等文件管理瓶頸。

為增進企業對審核文件管理之有效性與正確性，本論文乃提出一套以網際網路為基之電子化文件審核流程推論模式與技術，結合審核文件權限指派機制，將文件權限管理與審核流程決策整合於電子化文件管理系統中。本研究之推論模式乃提出六項以文件內容及審核角色導向之指標，各指標可個別或綜合運用以進行審核流程推論。文件導向指標乃利用文件權限群組於文件類別、關鍵字等相關資訊對應之審核紀錄進行推論。群組導向指標則利用審核群組內員工職等、審核群組於審核流程中之順序趨勢，與審核群組間傳遞流程之前後關聯等資訊進行推論。藉由此六項指標，將可決策文件審核之流程，或提供流程決策者決定流程之初始參考方案。根據推論模式構建、資料模式分析與系統架構設計，本研究並開發一雛形系統與實作一汽車專利審核案例，以驗證此方法論之可行性。

導入此模式與技術後，將可賦予企業內電子化文件管理系統具有自我學習之能力，並減輕企業內部人員對於審核文件管理工作之負擔。透過此模式與技術之開發，使審核申請者與審核人員可於此審核文件管理系統下，快速地進行審核申請、文件傳遞與審核、及審核狀態掌握與回應等任務，以提高企業文件審核之效率，進而帶動企業運作之電子化，促進產業經營型態升級。

Abstract
Owing to the drastic development of the Internet and information technologies, electronic document management solutions have been widely applied in organizations. Among the document management activities, document authentication is one of the typical issues to ensure the document quality before publication. Reliable authentication relies on the effective management of authentication processes. Due to the variety of document features and contents, different documents might follow distinct authentication processes. If the administrator cannot totally recognize the document contents or the reviewer background, the authentication sequence cannot be accurately determined.

Concerning efficiency of the electronic authentication model, this research proposes an Internet-based approach for document authentication process determination to improve the efficiency of documentation authentication and management. Combined with the document authority reasoning model, an heuristic algorithm for authentication sequence determination is developed. In the integrated algorithm, six content- and reviewer-oriented decision indices are provided. The content-oriented indices emphasize two critical document attributes (i.e., document type and keywords) for authentication sequence reasoning while the reviewer-oriented indices utilize the information about entry-level percentage, sequence history and hierarchical relationship of the authorized reviewers. The reasoning results can be used to directly carry out document authentication or to provide the decision maker an initial suggestion for validation. In addition, based on the reasoning model, a prototype system and a case study are developed to validate the effectiveness of the proposed methodology. Incorporated with the approach developed in this research, the document management system will have the learning capability for accurate authentication sequence reasoning and effectiveness and efficiency of document authentication activities in the collaborative environment can be significantly improved.

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