近期，服務設計在台灣成為一個熱門的話題，越來越多的企業開始重視以人 為本的設計和創新。跳脫傳統的產品設計，服務設計除了需要工具和方法之外， 也必須考慮其相關利害關係者之間的互動。
然而，服務設計和市場接受度之間存在一個很大的差距，在本研究中，我們 使用健康照護的場域：芝山生活家(HLSE)，來實作呈現利用代理人模擬的方式 驗證服務設計的方法。我們相信，這個嶄新的模式可以於服務在市場推出之前進 行有效地驗證，讓服務設計能和市場真正的接軌。
本研究再進行完服務設計之後，我們為新的服務「Let’s go fitness walking」 設計 24 個設定，利用多重代理人模擬的方式來評估每個設定的在未來的財務結 果。在研究的成果顯示出，此方式不僅能降低醫療資源的使用，減緩中央健保局 財政的負擔，並且能增加病患對於欒樹醫療群(CHG)的忠誠度和論人計酬的收入。

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