研究生: |
張芷綾 Chang, Chih-Ling |
---|---|
論文名稱: |
APQP流程導入航太製造業之研究-以某代工生產專案為例 A Study on the Implementation of APQP Process in the Aerospace Manufacturing Industry - Taking an OEM Production Project as an Example |
指導教授: |
吳建瑋
Wu, Chien-Wei |
口試委員: |
王姿惠
Wang, Zih-Huei 劉時玟 Liu, Shih-Wen |
學位類別: |
碩士 Master |
系所名稱: |
工學院 - 工業工程與工程管理學系碩士在職專班 Industrial Engineering and Engineering Management |
論文出版年: | 2023 |
畢業學年度: | 111 |
語文別: | 中文 |
論文頁數: | 82 |
中文關鍵詞: | 先期產品品質規劃 、航太製造業 、AS9145 、風險管理 、航太品質管理系統 |
外文關鍵詞: | Advanced Product Quality Planning, aerospace manufacturing, AS9145, risk management, Aerospace Quality Management System |
相關次數: | 點閱:2 下載:0 |
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APQP(Advanced Product Quality Planning)為先期產品品質規劃,是結構化標準流程的一種方法,應用在新產品開發、新製程開發或有變動時,在初期確認利害關係人(客戶)的需求與期待,並制定完整規劃,於每個流程識別監控風險,以達到前期消除缺失降低製程變異的效益。
個案公司是一家可與國際廠商共同開發機體結構及製造民航機引擎零件的台灣航太製造公司,在2016年承接國際航太製造品牌大廠委託製造的飛機機腹複材膠合板代工生產案(Original Equipment Manufacturer,簡稱OEM),由客戶確認產品設計,個案公司依據客戶需求生產產品,同時被要求以APQP流程管理製程開發流程。當時個案公司團隊不熟悉APQP流程與做法,在推動的過程中,客戶認為專案團隊不夠積極,而對管理團隊有較低的信任度,同時高階管理階層也對此案有較高的關注度,故當時執行APQP流程時,專案管理團隊承受高度的壓力與不安全感。
ISO9001於2015年進行大幅度改版,強化風險管理的概念,國際企業陸續開始從經營階層制定風險管理政策,由上至下落實風險管理。個案公司也了解APQP流程是可明確控管進度、辨識潛在風險、預防問題發生與主動解決的風險管理流程,故於2020年正式將APQP流程納入內部作業手冊。同年因客戶通知為提升飛機性能將進行零件構改並要求執行APQP流程,為了解APQP流程納入內部作業程序後是否能有效管理構改流程,故以此次構改案為研究個案,遵循內部作業手冊的APQP流程及作法,從初期規劃與各階段的產出,探討與2016年執行APQP流程的前後差異,並輔以APQP執行成熟度評估表檢視,了解導入APQP流程後是否仍有不足及改善之處。另因過往書面文件傳遞及管理均透過電子郵件,保存不易且無法即時查閱,故此次個案公司架設一APQP資訊平台系統,不僅能即時追蹤案況進度,對於資料追溯、知識管理皆有很大的效益。
航太製造業在APQP的執行與導入尚未普遍,連帶國內針對航太產業執行APQP的相關文獻也非常少,此研究了解導入前後的差異及改善原因,不僅能讓個案公司更了解之後的精進方向,也有利於其他專案執行新產品或新製程開發、更改時可以參考如何啟動APQP流程,對於國內航太產業製造供應商也是一個在初期導入APQP時可參考的目標與方法。
APQP, Advanced Product Quality Planning, is a method of structured standard process applied by manufacturing industry. It could be utilized in the development of new or changed product and process development.
The case company, the aerospace Manufacturing and Maintenance Company in Taiwan, undertook the aircraft fairing workpackage of composite parts from international aerospace company in 2016. The case company followed the drawing released from the customer, manufaturing and delivering the assembly parts for customer. Besides, the case company was requested by the customer to apply APQP for this new work package then. Due to the unfamiliarity on APQP process and unwell-organized planning, it is the customer to make the planning and drive the case company for the APQP management process causing the customer consider the case company is not so qualified for undertake the workpackage.
ISO9001 revised substaintially in 2015 with more strengthening on the concept of risk management. The overall international business environment began to formulate risk management policies from the management level and implement risk management from top level to bottom workforce. The case company not only understands that the benefit of applying APQP process which is able to control progress more specifically , and identify potential risks to pre-conceive solutions in advance, but also to response to the trend of early prevention on risk with proactive solutions, the case company formally incorporated the APQP process into its internal operation manual in 2020.
The customer notified the case company that there would be overall change on the aircraft configuration change to enhance the performance of the aircraft in 2020. Besides, the case company was asked for applying with APQP process to manage and control the change process. The case company organized the team and made the plan at early stage, assuring the output documents in every APQP phrase.
The study also discuss the differences before and after the implementation of the APQP process in 2016 to understand whether there are deficiencies and improvements with the method of APQP maturity aassessment matrix. Due to no appropriate way for manageing and preserving the documenets in the past, the case company develop the APQP information platform not only enabling to check the comppletion status of APQP process immediately, but also bringing great benefit for knoweldge management.
However, the implementation of APQP in the aerospace manufacturing industry is not yet common. There are also very few domestic related literatures on the implementation of APQP in the aerospace industry. Using this case to understand the differences before and after the formally introduction and the reasons for improvement will not only help the case company has a better understanding of the direction of improvement in the future, and it is also beneficial for the case company to implement new product, new or changed process development and changes in other projects. For domestic aerospace industry manufacturing suppliers, it can also be the referenced methods when introducing APQP in the early stage.
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