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研究生: 曾延偉
ZENG, YANWEI
論文名稱: 管理顧問公司的知識創新和保護
Knowledge Innovation and Protection in a Management Consulting Firm
指導教授: 張元杰
Chang, Yuan-Chieh
口試委員: 謝英哲
Hsieh, Ying-Che
蔡林彤飛
TsaiLin, Tung-Fei
學位類別: 碩士
Master
系所名稱: 科技管理學院 - 科技管理研究所
Institute of Technology Management
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 73
中文關鍵詞: 知識密集 知識密集 型服務業 型服務業 型服務業管理顧問公司知識共創保護與獲利
外文關鍵詞: Knowledge-intensive business service, Management consulting firms, Knowledge co-creation, protection and profitability
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  • 隨著知識經濟的到來,知識的創新和保護對於高度依賴知識的管理顧問公司來說是相當重要的議題。在知識經濟環境下,組織的知識密集程度越高,其越發依賴知識創新;並且知識創新源於互動,所以對於管理顧問公司而言,保護其智慧財產及知識十分關鍵。不僅如此,管理顧問公司還應該考量如何從其創新和知識中獲利。故本研究透過整理過去的文獻,擬出本研究之研究架構,提出與客戶、內部員工和第三方的三種知識共創方式;以及從保護機制的角度建構了知識保護機制;更進一步地,本研究還探討獨佔性機制與互補性資產的議題。然後以一家中國的管理顧問公司作為實務個案進行驗證。本研究發現,管理顧問公司採用零散的智慧財產策略,透過嚴密的流程控制方式保護共創的知識,以及與客戶和合作夥伴簽訂嚴格的合同加強其對創新和知識的獨佔性。最後,本研究還提出了對共創知識保護與獲利的管理意涵。


    As the knowledge-based economy comes, knowledge innovation and protection are the top issues for management consulting firms which highly rely on knowledge. The more knowledge intensive the companies are, the more dependent in knowledge innovation they do. Knowledge innovation comes from interation, so it is crucial for management consulting firms to protect their intellectual property and knowledge. Besides, management consulting firms should also concern the profitability from their innovation and knowledge. This study proposes the research framework that includes three ways of knowledge co-creation with: customers, colleagues, and the third parties. The research framework also concerns with knowledge protection from the angle of protection mechanisms. Furthermore, the study also explores the issues of appropriability regime and complementary assets. Then we verify it with one practical case of a Chinese consulting firm. . The study reveals that management consulting firms use piecemeal intellectual property strategy, and tight process control for protecting co-creating knowledge and tight contracts with their partners and customers for appropriating their innovation and knowledge. Finally, the managerial implications for protecting and profiting co-creating knowledge are suggested.

    摘要 I Abstract II 致謝詞 III 目錄 IV 表目錄 VI 圖目錄 VII 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究問題與目的 24 1.3 研究流程 34 第二章 文獻回顧 56 2.1 知識密集型服務業:管理顧問業 56 2.1.1 知識密集型服務業 56 2.1.2 管理顧問業 78 2.2 管理顧問公司的知識創新 14 2.2.1 知識創造模型 14 2.2.2 知識創新 17 2.3 管理顧問公司的知識保護 23 2.3.1 知識的保護 23 2.3.2 知識的獲利 2626 2.3.3 概念性架構 30 第三章 研究方法 32 3.1 研究方法的選擇 32 3.2 研究個案的選擇 32 3.3 資料分析 3534 第四章 個案研究 3635 4.1 公司簡介 3635 4.2 營運概況 3736 4.3 知識創新 3938 4.3.1 與客戶共創 3938 4.3.2 組織內部互動 4241 4.3.3 與第三方協作 4443 4.4 知識保護 4543 4.4.1 人力資源 4746 4.4.2 法律架構 4746 4.4.3 流程 4846 4.5 知識創新與保護 4948 4.6 知識的獲利 5049 第五章 個案分析與發現 5554 5.1 個案彙整 5554 5.2 研究命題 5857 第六章 研究結論與建議 6563 參考文獻 6866

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    參考網站:
    英國MCA網站:https://www.mca.org.uk/
    美國IMC網站:http://www.imcusa.org/
    Vault網站:http://www.vault.com/company-rankings/consulting
    行政院網站:https://www.ey.gov.tw/state/default.aspx

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