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研究生: 黃書妤
Huang, Shu-Yu
論文名稱: 線上旅遊平台之競爭與治理:以歐盟數位服務法、數位市場法為中心
Competition and Governance of Online Travel Platforms: EU Regulatory Trends under the DSA and DMA
指導教授: 彭心儀
Peng, Shin-Yi
口試委員: 熊誦梅
Hsiung, Sung-Mei
郭戎晉
Kuo, Jung-Chin
學位類別: 碩士
Master
系所名稱: 科技管理學院 - 科技法律研究所
Institute of Law for Science and Technology
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 103
中文關鍵詞: 線上旅遊平台數位服務法數位市場法線上旅行社平台監管消費者保護中介中立性
外文關鍵詞: Online Travel Platforms (OTPs), Digital Services Act (DSA), Digital Markets Act (DMA), Online Travel Agencies (OTAs), Platform Regulation, Consumer Protection, Intermediary Neutrality
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  • 隨著數位科技快速發展,旅遊業已從傳統旅行社代訂模式轉變為由數據所驅動的線上旅遊平台。Booking.com、Expedia、Trip.com、TripAdvisor等線上旅遊平台的崛起,使消費者能夠輕鬆比價完成機票與住宿預訂;Google亦藉由渠在搜尋引擎之優勢跨入線上旅遊業發展自身旅遊生態系統。然而,這些大型平台的市場影響力,突顯可競爭性與消費者權益保障等法律問題之複雜性,進而對傳統競爭法之適用帶來挑戰。本文探討線上旅遊平台在旅遊市場中的競爭與監管挑戰,並聚焦於歐盟數位服務法(DSA)與數位市場法(DMA)對市場競爭秩序及消費者保護之影響。藉由案例分析,本研究探討DSA在消費者保護(B2C)領域如何藉由提升透明度以確保當事人自主決策,並分析DMA在平台競爭(B2B)領域如何確保市場可競爭性與中介中立性。申言之,本文藉由歐盟最新數位平台監管規範對線上旅遊平台案例進行適用與評估,探討其對於促進線上旅遊市場可競爭性、提升透明度以及消費者權利保障之影響。依據上述分析,本文進一步提出監管政策建議,以促進數位市場之公平競爭,並增進消費者福祉。


    The rapid advancement of digital technology has fundamentally reshaped the tourism industry, shifting it from a traditional travel agency booking model to a data-driven online platform economy. The emergence of major online travel platforms such as Booking.com, Expedia, Trip.com, and TripAdvisor has significantly enhanced consumer access to price comparisons and booking options for flights and accommodations. Furthermore, leveraging its dominance in the search engine market, Google has expanded into the online travel sector, developing its own integrated travel ecosystem. However, the market power of these large platforms highlights the complexity of legal issues concerning competitiveness and consumer protection, thereby posing challenges to the application of traditional competition law.This paper examines the competitive dynamics and regulatory challenges surrounding online travel platforms, with a particular emphasis on the Digital Services Act (DSA) and the Digital Markets Act (DMA) as key legal instruments shaping the governance of the EU’s digital markets. Through case analysis, this study explores the extent to which the DSA enhances transparency in the business-to-consumer (B2C) context to safeguard consumer autonomy and support informed decision-making. Additionally, it examines how the DMA, within the business-to-business (B2B) framework, seeks to preserve market contestability and ensure intermediary neutrality by imposing obligations on gatekeeper platforms.In sum, this paper applies and assesses the EU’s latest regulatory framework for digital platforms through the case of online travel platforms, examining its impact on promoting market competitiveness, enhancing transparency, and safeguarding consumer rights in the online travel sector. Based on this analysis, this paper further advances regulatory policy recommendations aimed at promoting fair competition in digital markets and enhancing consumer welfare.

    第一章、緒論 1 第一節、研究動機與目的 1 第二節、研究範圍與限制 5 第三節、研究方法 6 一、案例分析法 6 二、文獻分析法 7 三、立法例比較分析法 7 第二章、線上旅遊平台之發展與競爭態樣分析 8 第一節、線上旅遊平台 8 一、以中介為核心的線上旅遊平台 8 第二節、線上旅遊平台的崛起 10 一、數位科技發展造就旅遊型態的改變 10 二、線上旅行社的出現 10 三、元搜尋如何改變旅遊產業 12 四、其他與旅遊相關之線上平台 14 五、小結 15 第三節、Google與線上旅遊平台的競合關係 16 一、Google跨入線上旅遊市場 16 二、Google對線上旅遊平台所生影響 17 (一)無縫接軌、自然融入用戶使用習慣 17 (二)顯示排序優先於其他線上旅遊平台 18 (三)球員兼裁判爭議 19 三、小結 21 第四節、線上旅遊市場的現況與未來 21 一、線上旅遊平台的競爭現況 21 二、線上旅遊的未來趨勢 23 第三章、以DSA觀點探討線上旅遊平台管制趨勢 25 第一節、數位服務法介紹與評析 25 一、從電子商務指令到DSA 25 二、DSA帶來的問題與挑戰 26 (一)DSA與其他法律的適用關係 26 (二)事前規範能否應對快速變革的數位生態系統 27 (三)線上危害與資訊自由間的平衡 28 三、小結 29 第二節、從DSA看線上旅遊平台責任與義務 30 一、概論 30 二、超大型線上平台 32 (一)Booking.com 32 (二)Google Maps 33 (三)超大型線上平台應負的特殊義務 33 三、超大型線上搜尋引擎 35 三、線上平台 36 第三節、線上旅遊平台B2C相關爭議案件回顧 37 一、Expedia和Booking壓力銷售爭議 38 二、Trivago廣告不實爭議 39 三、Airbnb被控幣值設定誤導消費者 40 四、Booking Holdings被訴隱瞞費用 40 五、Hilton與Hyatt被控誤導消費者 41 第四節、DSA新法對於爭議案件的再思考 42 一、銷售策略不當與廣告不實 42 二、涉及交易核心事項的資訊不實與詐欺 44 三、小結 46 第五節、DSA對線上旅遊平台所生影響與我國之對應與展望 47 一、DSA對線上旅遊平台影響分析 47 (一)用戶基本權保障提升 47 (二)線上旅遊產業結構變動 48 (三)提升旅遊業者之公平競爭 48 二、DSA對台灣線上旅遊產業的啟示 48 (一)台灣線上旅遊消費現況與相關法律規範 48 (二)DSA帶來的啟示 51 第六節、小結 51 第四章、以DMA觀點探討線上旅遊平台管制趨勢 53 第一節、數位市場法介紹與評析 53 一、以守門人與核心平台服務為中心的DMA 53 二、DMA的義務 54 (一)市場的可競爭性 55 (二)中介的中立性 55 三、DMA帶來的問題與挑戰 56 (一)DMA與歐盟競爭法間的關係 56 (二)守門人義務的調整與增補空間 57 第二節、從DMA看線上旅遊平台責任與義務 57 一、線上旅遊平台的守門人 58 二、線上旅遊平台與DMA之適用分析 59 (一)Google Hotels與Google Flights是否適用DMA 59 (二)未被指定為守門人但具相當影響力的線上旅遊平台 62 第三節、線上旅遊平台B2B相關爭議案件回顧 63 一、阻礙競爭 64 (一)Booking.com在西班牙被控不公平競爭 64 (二)Google搜尋偏見爭議 65 (三)澳洲Flight Centre價格壟斷案 65 (四)Travelpass指控Expedia阻礙競爭案 66 (五)OTAs香港競爭案 66 二、收購爭議 67 (一)Booking Holdings收購Momondo 67 (二)歐盟執委會阻止Booking Holdings收購ETraveli 68 (三)新加坡Grab與Uber合併案 68 第四節、DMA新法對於爭議案件的再思考 69 一、Booking Holdings收購案綜合評析與討論 70 二、線上旅遊平台阻礙競爭綜合評析 72 三、Google搜尋偏見爭議評析與討論 75 (一)搜尋偏見 76 (二)關於廣告數據透明度與演算法 76 (三)禁止不當利用獲悉的數據 77 第五節、DMA對線上旅遊平台所生影響與我國之對應與展望 78 一、DMA對於線上旅遊平台影響分析 78 (一)Booking.com取消等價條款後所生影響 78 (二)平衡Google與其他線上旅遊平台間之競爭關係 79 (三)促進多元競爭與新業者進入市場 81 (四)個人化服務重要性提升 81 二、DMA對台灣線上旅遊產業的啟示 82 (一)台灣線上旅遊平台競爭現況與相關法律規範 82 (二)DMA帶來的啟示 83 第六節、小結 84 第五章、結論 86 第一節、線上旅遊平台之競爭與治理 86 第二節、對台灣的啟示 89 參考文獻 91

    壹、中文文獻

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    貳、外文文獻

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